Sales go beyond closing the deal. To effectively generate sales leads and keep customers
happy, there are other skills that should be developed to help support the sales process.
These 11 courses will provide you and your employees with the tools to be better prepared and
understand your customer so you can make those important sales.
Each course concludes with a test. Upon successful completion of each test you will receive
a Certificate of Completion.
Courses include:
Employee Time Management
This course provides information on the importance of time management and how to develop
concrete steps to manage your time and your employees. Upon successful completion of this
course you will receive a Certificate of Completion.
Individual Priority Management
This course provides information on techniques for setting priorities and how to remove
obstacles that can block your priority management. Upon successful completion of this course
you will receive a Certificate of Completion.
Customer Loyalty Improvement
This course provides information on the importance of customer loyalty and the high costs of
losing customers. Upon successful completion of this course you will receive a Certificate of
Completion.
Individual Listening Skills
This course provides information on the importance of listening from determining your listening
skills level to recognizing why people do not listen effectively. Upon successful
completion of this course you will receive a Certificate of Completion.
Individual Anger Management
This course provides information on the fundamentals of anger management. Upon successful
completion of this course you will receive a Certificate of Completion.
Individual Goal Setting
This course provides information the importance of individual goal setting for your business
success. Upon successful completion of this course you will receive a Certificate of
Completion.
Customer Support
This course provides information on how to achieve customer satisfaction to increase your
business and customer value. Upon successful completion of this course you will receive a
Certificate of Completion.
Individual Goal Personalization
This course provides information on how to establish and achieve your personal goals. Upon
successful completion of this course you will receive a Certificate of Completion.
Individual Goals and Challenges
This course provides information beyond what you have learned in the Individual Goal
Personalization course including how to deal with challenges and a format to commit your goals
to paper. Upon successful completion of this course you will receive a Certificate of
Completion.
Individual Goal Contract
This course provides information beyond what you have learned in the Individual Goals and
Challenges course including developing goal contracts that reinforce your efforts to achieve
your goals. Upon successful completion of this course you will receive a Certificate of
Completion.
Customer Support Online
This course provides information on the importance of interaction between individuals and
internet marketers. Upon successful completion of this course you will receive a Certificate of
Completion.
MBEC's on-line business training courses are provided in association with Vubiz.
Please Note: MBEC courses are optimized to run on Windows based
computers with Internet Explorer 6 or later / Firefox 3 or later and connected to the Internet.
Please contact MBEC if you experience technical difficulties.
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