Whether you are starting or growing your business, this on-line program will provide you
with the basics of marketing, finance, customer service and business management.
There are four areas of learning, offering 20 on-line hours of content. Each area of
learning contains an exam. Once you achieve the passing grade of 70% for each of the four
exams, you will receive the Small Business Management Certificate (SBMC). See course
modules listed below:
Focus on the Basics
These courses cover basic business finance and marketing, brought to you by the Canadian
Federation of Independent Business (CFIB) and the Canadian Institute of Chartered Accountants
(CICA). Courses include: Managing Your Cash, Financing Your Business, Understanding
Financial Statements and Marketing Basics.
Focus on the Customer
These courses cover marketing and customer service, brought to you by Vubiz and Strategic
Partner, Service Quality Institute (SQI). Courses include: Marketing Opportunities, The
Marketing Mix, Marketing and Customer Service, Introduction to Customer Service,
Understanding Why People Do What They Do, Feelings: Customer Care, Understanding the Effects of
Positive and Negative Communications and The Art of Satisfying Customers.
Focus on Management
This area covers strategic management brought to you by the Canadian Society of Management
Accountants of Canada (CMA)and management of information and operations courtesy of the
Canadian Association of Management Consultants (CAMC). Course include: Enabling the Next
Generation Enterprise, Implementing Self-Directed Work Teams, Introduction to IT Consulting and
Introduction to Operations Management.
Focus on Business Issues
This area covers key business issues: compliance with privacy legislation from the Canadian
Institute of Chartered Accountants (CICA), work skills from Vubiz, and international trade from
Export Development Canada (EDC) and the Forum for International Trade Training (FITT).
Courses include: Primer on Privacy, A Primer on International Trade, An Introduction to
International Trade, Effective Communication, Effective Leadership and Delegating.
MBEC¬ís on-line business training courses are provided in association with Vubiz.
Please Note: MBEC courses are optimized to run on Windows based
computers with Internet Explorer 6 or later / Firefox 3 or later and connected to the Internet.
Please contact MBEC if you experience technical difficulties.