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Mississauga Receives Excellence in Municipal Systems Award

Jul 02, 2008

MISSISSAUGA, July 2, 2008 – At a recent Municipal Information System Association conference, the City of Mississauga was awarded an Excellence in Municipal Systems Award for the Implementation of the “KbCity” 311 Knowledge Base Management System.

“KbCity is a web-based software system that was fully designed and developed in-house by the City's Information Technology division staff in collaboration with the Customer Service division,” said Jack Lawrence, Director of Information Technology. “This system has been a complete success since its launch in November 2007, and has become a mission critical system that is used by the Call Centre customer service advisors when answering questions from Mississauga residents and businesses. I am very proud of the recognition it has received and equally proud of the team that has put it together.”

KbCity is an enhanced knowledge base management system that allows business users to easily create, edit, manage, collaborate, search and interact with thousands of complex documents.

KbCity will also be rolled out to the City’s Consolidated Counters staff once the Call Centre is complete, and act as an important tool when the City moves to 311 single-number servicing as one point of contact for municipal services starting in 2009.

Mississauga is Canada’s sixth largest city with a population of more than 700,000. With well-established infrastructure and state-of-the-art facilities, the City is considered to be an employer of choice, delivering quality municipal programs and services to its citizens. Mississauga is a dynamic, diverse, and progressive municipality, known for its economic strength and for being Canada’s safest city.

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Media Contact:
Gary Williams
Public Affairs Specialist
Phone: 905-615-3200x3940
TTY:    905-896-5151
Email:   gary.williams@mississauga.ca


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