Jul 02, 2008
MISSISSAUGA, July 2, 2008 At a recent Municipal Information System Association
conference, the City of Mississauga was awarded an Excellence in Municipal Systems Award for
the Implementation of the KbCity 311 Knowledge Base Management System.
KbCity is a web-based software system that was fully designed and developed in-house by the
City's Information Technology division staff in collaboration with the Customer Service
division, said Jack Lawrence, Director of Information Technology. This system has been a
complete success since its launch in November 2007, and has become a mission critical system
that is used by the Call Centre customer service advisors when answering questions from
Mississauga residents and businesses. I am very proud of the recognition it has received and
equally proud of the team that has put it together.
KbCity is an enhanced knowledge base management system that allows business users to easily
create, edit, manage, collaborate, search and interact with thousands of complex documents.
KbCity will also be rolled out to the Citys Consolidated Counters staff once the Call
Centre is complete, and act as an important tool when the City moves to 311 single-number
servicing as one point of contact for municipal services starting in 2009.
Mississauga is Canadas sixth largest city with a population of more than 700,000. With
well-established infrastructure and state-of-the-art facilities, the City is considered to be
an employer of choice, delivering quality municipal programs and services to its citizens.
Mississauga is a dynamic, diverse, and progressive municipality, known for its economic
strength and for being Canadas safest city.
Public Affairs Specialist