Beginning September 3, 2012, many routes will have revised schedules thanks to
technology investments aimed at improving the customer experience for MiWay
Through this new electronic equipment, including GPS (global positioning system)
technology, MiWay has access to new operational data that is being used to evaluate
posted transit schedules against actual bus arrival times, which can differ due to traffic
congestion and bad weather conditions.
reliability is important to the transit system and through this continuous improvement process
MiWay is working to ensure that its fleet of more than 440 buses is allocated to meet customer
expectations and the growing demand for frequent transit service during rush hours.
Accordingly, MiWay's schedules will continue to be reviewed and updated based on the
latest operational data so the transit system can respond to evolving travel
MiWay recently launched several other technology improvements as part of its
commitment to providing customer-driven, quality transit services to the travelling
public in a safe, reliable, clean and cost-effective manner. These improvements include:
- Automated next stop announcement technology on all buses
- PRESTO card readers on all buses to enable electronic payments
- Video surveillance systems on all buses to enhance passenger and driver safety and
MiWay is committed to delivering value to the community and these new technology
capabilities will be used to deliver additional benefits to customers in the future - including
new signage at Bus Rapid Transit (BRT)
stations that will display 'next bus' arrival times.