Beginning September 3, 2012, many routes will have revised schedules thanks to technology investments aimed at improving the customer experience for MiWay passengers.

Through this new electronic equipment, including GPS (global positioning system) technology, MiWay has access to new operational data that is being used to evaluate posted transit schedules against actual bus arrival times, which can differ due to traffic congestion and bad weather conditions.

Service reliability is important to the transit system and through this continuous improvement process MiWay is working to ensure that its fleet of more than 440 buses is allocated to meet customer expectations and the growing demand for frequent transit service during rush hours.

Accordingly, MiWay's schedules will continue to be reviewed and updated based on the latest operational data so the transit system can respond to evolving travel patterns.

MiWay recently launched several other technology improvements as part of its commitment to providing customer-driven, quality transit services to the travelling public in a safe, reliable, clean and cost-effective manner. These improvements include:

• Automated next stop announcement technology on all buses
  
• PRESTO card readers on all buses to enable electronic payments
  
• Video surveillance systems on all buses to enhance passenger and driver safety and security

MiWay is committed to delivering value to the community and these new technology capabilities will be used to deliver additional benefits to customers in the future - including new signage at Bus Rapid Transit (BRT) stations that will display 'next bus' arrival times.