The purpose of the Adequate Heat By-law is to require maintenance of adequate and suitable heat for rented or leased dwellings or living accommodation.

The by-law requires that the owner of a rented or leased dwelling unit, which is heated by or at the expense of the owner, shall provide the dwelling unit with adequate and suitable heat of 20 degrees Celsius (68 degrees fahrenheit) between the 15th of September of each year, and the 1st day of June of the following year.

This does not apply to a rented or leased dwelling unit where the tenant can regulate the temperature, provided a minimum of 20 degrees Celsius (68 degrees fahrenheit) can be maintained. The by-law further requires the owner maintain the heating equipment, and not use portable heating equipment as a primary heat source.

Any tenant that wishes to register a complaint with the City with regard to the lack of adequate heat in his/her dwelling or apartment building should first advise the landlord in writing of their concerns in order to allow the landlord the opportunity to address the maintenance issue first. If these concerns are not addressed adequately, a complaint can be registered with the By-law Enforcement office.

Upon receipt of any complaint a By-law Enforcement Officer will investigate the complaint to determine if a violation of the By-law exists. If such a violation is found the officer can issue a Notice of Contravention advising the owner of the violation and requiring that it be remedied within the time period specified in the Notice.

The maximum fine for non-compliance with the Adequate Heat By-law is $5,000.

This information is for convenience and quick reference only. For specific information or to register a complaint, contact the Compliance and Licensing Enforcement Section by dialling 3-1-1 (Monday to Friday from 7:00 a.m. to 7:00 p.m.). If calling outside the City limits, please dial 905 615-4311. For an emergency after hours from 7:00 p.m. to 7:00 a.m. and on weekends and holidays, please call 905 615-3000.   

Compliance & Licensing Enforcement