How to File a Claim
Frequently Asked Questions (FAQ's)
 
Property Damage - My property has been damaged as a result of City construction. What should I do?
Answer
Record the details of the incident and, if possible, include the name(s) of the contractor and employees, as soon as possible. Contact your personal property or automobile insurance company to expedite repairs to your property. On your behalf, your insurance company may pursue any party they believe to be responsible for the damages.

Contractors working on City property will have a permit, otherwise, they are working under contract for the City. In both cases, there is typically an indemnity and insurance clause that protects the City against claims arising for their operations. Should the City receive a claim resulting from a contractor's work, it will forward the claim to the contractor for handling. Please note that payment in respect of property damage or bodily injury is contingent upon the contractor being found legally liable.
Related FAQ's
FAQ's
Vehicle Damage - I have driven over a City road pothole, debris or manhole cover and have damaged my car. What do I do?
Vehicle Damage - I have damaged my car on a road that was under construction or unassumed. What do I do?
Vehicle Damage - I have damaged my vehicle on one of the following highways: HWY 403, HWY 401, HWY 410 or QEW or an on-ramp or off-ramp to one of these highways. What should I do?
Vehicle Damage - I have damaged my vehicle on a Region of Peel road. What should I do?
Property Damage - My property has been damaged as a result of City construction. What should I do?
Property Damage - My property has flooded. What should I do?
Tree Related - A City owned tree has caused damage to my property. What should I do?
Tree Related - Tree roots from a City owned tree have caused damage to my underground laterals. What should I do?
Sidewalk Related - I have fallen on a City sidewalk. What should I do?
Transit Related - I have been injured by the doors on a Mississauga Transit bus. What should I do?
Other - How can I obtain information contained in City records?
I have fallen on a MiWay bus. What should I do?
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