How to File a Claim
Frequently Asked Questions (FAQ's)
 
I have fallen on a MiWay bus. What should I do?
Answer

Manufactures and transit authorities are continually developing new features to reduce the number of injuries occurring on a transit bus while at the same time providing mass transit at an affordable cost. This is sometimes very challenging.

Although falls on a transit bus are uncommon, they can occur as a result of emergency stops, weather conditions or vehicle collisions. You should take the following precautions to ensure that you do not fall and become injured:

  • Hold on to a bar, pole, or seat
  • If you are elderly or handicapped, use the designated seats provided
  • Ensure that the bus comes to a complete stop before moving
  • Footwear, baggage and strollers are often main contributors to an accident
  • Although buses are ventilated and have rubber flooring, pay particular attention to where you are walking
  • Report any debris or unusual conditions to the driver

Submit your claim in writing to the City's Risk Management unit using the how to file a claim procedure. 

For more information on MiWay visit, www.miway.ca

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I have fallen on a MiWay bus. What should I do?
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