How to File a Claim
Frequently Asked Questions (FAQ's)
 
Transit Related - I have been injured by the doors on a Mississauga Transit bus. What should I do?
Answer
Manufactures and transit authorities are continually developing new features to reduce the number of injuries occurring on a transit bus while at the same time providing mass transit at an affordable cost. This is sometimes very challenging.

Soft strip sensitive edges are installed on all transit doors to prevent injury from occurring. In addition, rear doors open both automatically and manually, meaning that the passenger is responsible for opening the door to exit the bus. Front doors are generally closed manually.

Until the doors are closed, the transit bus cannot move. This feature prevents a passenger from becoming caught in the door while the bus is leaving a stop.

To prevent an injury from occurring to you, the following should be considered:
  • Hold on to a bar or pole when waiting for the bus to stop
  • If you are elderly or handicapped, use the designated seats provided and ensure that the bus comes to a complete stop before moving
  • When exiting the rear doors, pay attention to the person in front of you as well as the doors. Push the bar and hold until clear of the door.
  • Report any malfunctions to the driver

      Submit your claim in writing to the City's Risk Management unit using the "How to file a claim" procedure.

      For more information on Mississauga Transit click on the link below.
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