The purpose of the Adequate Heat By-law is to require maintenance of adequate and suitable
heat for rented or leased dwellings or living accommodation.
The by-law requires that the owner of a rented or leased dwelling unit, which is heated by
or at the expense of the owner, shall provide the dwelling unit with adequate and suitable
heat of 20 degrees Celsius (68 degrees fahrenheit) between the 15th of September of each
year, and the 1st day of June of the following year.
This does not apply to a rented or leased dwelling unit where the tenant can regulate the
temperature, provided a minimum of 20 degrees Celsius (68 degrees fahrenheit) can be
The by-law further requires the owner maintain the heating equipment, and not use portable
heating equipment as a primary heat source.
Any tenant that wishes to register a complaint with the City with regard to the lack of
adequate heat in his/her dwelling or apartment building should first advise the landlord in
writing of their concerns in order to allow the landlord the opportunity to address the
maintenance issue first. If these concerns are not addressed adequately, a complaint can be
registered with the By-law Enforcement office.
Upon receipt of any complaint a By-law Enforcement Officer will investigate the complaint to
determine if a violation of the By-law exists. If such a violation is found the officer can
issue a Notice of Contravention advising the owner of the violation and requiring that it be
remedied within the time period specified in the Notice.
The maximum fine for non-compliance with the Adequate Heat By-law is $5,000.
This information is for convenience and quick reference only.
For specific information or to register a complaint, contact the By-law Enforcement
office at 3-1-1 (Monday to Friday from 7:00 a.m. to 7:00 p.m.) If calling outside of City
limits, please dial 905-615-4311. For an emergency after hours, from 7:00 p.m. to 7:00 a.m.
weekends and holidays, please call 905-615-3000.
Submit Complaint Request