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Business Services budget

Business Services makes up 3.7% of the City’s budget. In 2022, the City is increasing the Business Services operating budget by $2.2 million.

Download a copy of the Business Service budget.

Mission

To enable the delivery of excellent public service by providing advice, expertise and essential support. We work with all business units across the organization to allow services to be delivered to residents and businesses in the most cost-effective, innovative and efficient manner.

The services we provide

Business Services is made up of four interrelated teams within the City of Mississauga: Finance, Human Resources, Revenue and Materiel Management, and Strategic Communications. Together these teams partner with all divisions across the organization to:

  • Enable the planning and execution of organizational strategies including consideration for finances, human resources, revenue collection, procurement of goods and services, and complete and timely delivery of information
  • Connect citizens, customers, staff, the Mayor and Council through an integrated multi-channel approach
  • Deliver administrative efficiencies that reduce cost while maintaining quality and service levels

Interesting facts about this service

  • Managed $1.13 billion in reserves and reserve funds, achieving an investment return of 3.23%  (2.16 points in excess of the 2020 benchmark of 1.07%)
  • 10,761 hours of virtual instructor-led training and 17,074 hours of e-Learning sessions were completed in 2020
  • AskHR handled 33,208 inquiries in 2020, 80% of which were resolved at the first point of contact
  • Facilitated 25 Employee Health Services health education sessions, 117 ergonomic assessments, 18 flu shot clinics and administered 728 flu vaccines
  • The City had 229,655 property tax accounts and issued 425,155 tax bills in 2020
    • Approximately $1.78 billion in property taxes were billed with a collection rate of 94%
  • A total of 304 procurement bid requests were posted online resulting in 1,797 bids received
  • Connected with nearly 156,000 followers on the City’s corporate social media channels: a 20% increase over 2020