Mission
To lead, support and promote innovation, collaboration, accountability and partnerships. We drive performance excellence across the organization, lead by example in strategic risk taking and ensure the City’s long-term prosperity is protected.
The services we provide
- Strategic leadership through the Internal Audit, Legal Services and Strategic Initiatives divisions
- The City Manager’s Office co-ordinates efforts across all five City departments to ensure alignment with all of the City’s key plans, including the Strategic Plan, the Workforce Diversity and Inclusion Strategy and corporate policies
- Within the Office of Emergency Management, services include:
- Development and maintenance of emergency plans, policies, and procedures
- Development and delivery of municipal training and exercise programs to internal and external stakeholders based on the City’s identified risks
- Operation of the City’s Emergency Operations Centre – incident co-ordination and communications
- Emergency preparedness public education and community outreach
- Business Continuity Management services
Interesting facts about this service
- Legal Services spent close to 2,500 hours in 2020 advising on COVID-19 matters, drafting a new Mandatory Face Mask By-law and playing a key role in ensuring compliance with COVID-19-related legislation and regulations
- Strategic Initiatives is leading the implementation of the Workforce Diversity and Inclusion Strategy and the advancement of the City’s equity, diversity, and inclusion goals
- The Service Area elevates business acumen throughout the corporation, co-ordinates intergovernmental relations and advocacy activities with other levels of government and plays a role in the City’s waterfront, including the development of Lakeview Village
- Emergency Management dealt with 19 incidents in 2020 representing five different hazard types
- Emergency Management prepares the City to respond and recover from almost 40 different potential hazards