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About the City’s new website

We’ve redesigned the City of Mississauga website for a better user experience. You can expect some short-term disruption as we manage this change. We’re counting on you to give us your feedback to fix anything we’ve missed.

Site changes during September

We’re working hard to finalize the new site’s transition during the next two weeks. Many parts of Mississauga.ca are being rebuilt, and content is being moved. While this brings a vast improvement for you, the transitional phase may be disruptive for some customers. You may encounter broken links or error messages.

If you do, please tell us using the feedback button at the bottom of every page.

Disruption to online services

Some of our online services are being rebuilt, and will be unavailable from September 25 to 28:

Parking tickets and penalties

  • Pay parking tickets and penalty notices
  • Parking infraction notice (M ticket)
  • Parking penalty notice (P ticket)
  • Animal licence penalty notice (A ticket)
  • Mobile licence penalty notice (V ticket)
  • Business licensing notice
  • Dispute for penalty notice

Building and renovating

  • Building permit application status
  • Development application status
  • Enter development application comments
  • Schedule permit inspections
  • Purchase compliance report
  • Find property information
  • Digital downloads
  • Order history
  • eSigns

Tax self-service

  • View tax and assessment information
  • View tax account details
  • Purchase tax certificate
  • Purchase tax receipt
  • Simplified tax year receipt
  • eBill
  • eBill subscription
  • View eBill
  • Change tax account information
  • Change your mailing address
  • Change mortgage company or agent
  • Pre-authorized tax payment plan
  • Manage tax PIN
  • Create tax PIN
  • Forgot tax PIN
  • Change tax PIN
  • Manage tax PIN profile
  • Digital downloads
  • Order history
  • Bookmarked tax accounts
  • Purchase compliance report

Pet licensing

  • Apply for new pet licence
  • Renew pet licence
  • Update owner and pet information
  • Order history or view previous transactions

eStore

  • All purchase options including donations, celebration square vending fees, guides
  • User log in
  • My profile
  • View or edit personal information or change password
  • View or edit billing information
  • Add shipping information
  • View order history
  • View digital downloads
  • Sign-up for email alerts

Login changes

Your login credentials will remain the same for Library catalogue, Recreation, Jobs, and ePlans.

If you login to purchase items such as tax certificates, compliance reports, portable sign permits, or pet licences (and most other services) you can continue using the old login screen until September 24, and Sep 23 for tax services.

After these dates you may be prompted to create a new password.

About the design

With the new Mississauga.ca our goal is to create people-centered digital services that are fast, clear, and easy to use for people of all abilities.

We gathered feedback about the former site from thousands of people to find out what we could do better. Above all, we discovered two clear priorities: Improve the navigation, and make information easier to understand.

The new website features:

  • Consistent and responsive design – It’s designed to work on all your favourite devices
  • Fewer pages – thousands of unnecessary pages were removed
  • Plain Language – understand what City services and programs we have – in clear, simple language using the power of search
  • Improved ease of use, convenience, simplicity, and findability of services
  • Designed for better accessibility

As we continue to improve the site we are following better design principles, and building an accessible website.

Give your feedback

The new site will be continually improving based on customer comments. Do you like the new site? Are there things we can do better? We welcome you to explore the site and provide your feedback.

There is a feedback button at the bottom of every page for you to share your thoughts.