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Service changes start on Monday, June 28. Learn more.

Rules and policies

Rules, policies and information about travelling on MiWay.

Face coverings required

It is mandatory to wear a mask or face covering on our buses and inside terminal buildings under the City’s Face Covering By-Law.

Children under the age of two and people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one.

For everyone’s safety, please keep your mask on at all times and be sure it’s fully covering your nose, mouth and chin with no gaps. Do not remove your mask to eat, drink or talk on your cell phone.

Smoking

Smoking or vaping is not permitted on MiWay buses, at bus stops or at bus terminals.

Alcohol and hazardous substances

Toxic, flammable or hazardous substances are not permitted on MiWay buses, at bus stops or at bus terminals. Consuming alcohol or illegal drugs is not permitted on MiWay buses, at bus stops or at bus terminals.

Pets

Pets such as cats and dogs are allowed on MiWay, but they must be leashed or kept in an animal cage. Exotic animals are not allowed.

Service animals

For information on service animals, please visit our Accessible Services page.

Clothing and sports gear

Shirts and shoes must be worn on board all buses. You are not allowed to wear in-line skates, roller skates, ice skates or use a skateboard or e-scooter on a bus, in a bus shelter or at bus terminals.

Stand behind the line

When boarding, move toward the back of the bus. You must remain behind the line for safety purposes.