Skip to content

Travelling guidelines

Information and advice you need to ensure an enjoyable trip for everyone.

Face coverings required

It is mandatory to wear a mask or face covering on our buses and inside terminal buildings under the City’s Face Covering By-Law.

Children under the age of two and people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one.

A face covering includes a mask, bandana, scarf or other covering constructed of cloth, linen or other similar fabric that fits securely to the head and is large enough to completely and comfortably cover the mouth, nose and chin without gaping.

For everyone’s safety, please keep your mask on at all times and be sure it’s fully covering your nose, mouth and chin with no gaps. Do not remove your mask to eat, drink or talk on your cell phone.

Learn about face coverings, including how to properly wear, fit, remove, and clean your non-medical mask, visit Peel Public Health and the Government of Ontario.

PRESTO

Customers are encouraged to use PRESTO as a contactless way to pay. Download the PRESTO app to load funds instantly onto your card. You can also visit prestocard.ca to register your card and load funds.

Boarding and exiting

Board the bus at the front doors. When you are getting off the bus, exit through the doors at the back of the bus. Be sure to wash your hands or use hand sanitizer after riding.

Backpacks

When you board the bus, take your backpack off and hold it in front of you. When seated, place your backpack on your lap.

Strollers and large articles

Strollers, buggies and other large articles are allowed on the bus when there is space. Strollers must not block the aisles for safety reasons. If you’re using a stroller you must carry it on and off the bus yourself.

Music

If you’re listening to music, use headphones and keep the volume at a level that does not disturb other passengers.

Food and litter

Please keep all food and drinks in proper containers and take any litter with you when you get off the bus.

Bikes

Each bus has bike racks on the front that can carry up to two bicycles.