User manual provides clients with a complete end to end description of the steps required to purchase a Compliance Report or Tax Certificate. The manual includes some helpful hints to save time when using these services.
I haven't received any information about my Tax Certifcate or Compliance Report purchase.
From time to time, we do experience some problems with our shipping email notification. In most cases your Tax Certificate or Compliance Report is already in your Digital Downloads but the shipping email may have failed.
You should receive your Compliance Report shipping email within 5 to 10 minutes of receiving your order confirmation email.
Tax Certificate shipping emails will be sent within 24 hours of your order confirmation email. Tax Certificates are produced through a batch process that is run once every 24 hours.
If you haven't received your shipping email within the time frames indicated above, please check your Digital Downloads. You can access this page at :
If you do not see the product at this time, please give us a call.
Tax Office (Tax Certificates) 905-896-5575
Dev Services (Compliance Reports) 905-615-3097