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Contactless pickup and returns

Library items can be picked up by appointment only inside any location. Appointments can be booked once you receive a notification that your holds are available. Drop boxes are open at all locations to return items.

Contactless pickup is being offered in an effort to stop the spread of COVID-19 and in accordance with the Peel Region Grey-Lockdown level. The safety of our customers and employees is our top priority, as we continue to offer services with advice from the Province of Ontario and the Peel Medical Officer of Health.

Access to browsing collections and study space is not available at this time. Computer access is available by appointment only at Central Library for one hour sessions.

How it works

Appointments can be booked online or by calling 905-615-3500.

Manage your holds

If you have existing library materials on hold, manage these items in your account:

  • Cancel any holds you no longer want
  • Pause holds that you do not wish to currently borrow by selecting ‘suspend’. You will continue to move up the holds list and your items will be available once they are unsuspended.

To learn how to manage your holds from home, view our online video tutorial. You can also call 905-615-3500 or email for assistance.

Step 1

Place holds through our online catalogue or call us for assistance.

Step 2

Once you receive a notification that you hold(s) are available for pickup, you can book an appointment. Only one booking is needed if picking up several items. Separate bookings will be needed if picking up for multiple library accounts/cards.

View the online video tutorial for a step by step guide on how to book an appointment or the online video tutorial of what to expect when you arrive for your pickup.

Book Appointment

Step 3

When you arrive to your pickup location at your scheduled time you can enter the library location. Your holds will be checked out to your account and placed in a bag with the last four digits of your library card number. Simply pick up and go!

Remember to bring your library card and know the last four digits of your card number in order to pick up your holds. Staff will not be able to provide this information.

Contactless pickup hours

Day Hours
Tuesdays 2 pm – 8:30 pm
Wednesdays 10 am – 4:30 pm
Thursdays 2 pm – 8:30 pm
Fridays 10 am – 4:30 pm
Saturdays 10 am – 4:30 pm