On Going Registration For
Winter 2012 Programs

We've made participating easier!

more affordable
additional start dates
easier to plan, better consistency with school calendar and holiday breaks

Browse through Connect2Rec, our online program registration system.

Mississauga Recreation and Parks has numerous facilities that offers camps, programs and events that the whole family can enjoy. Find a program that's right for you! Connect2Rec is the easiest way to get information and register for programs online.

Or Browse through the Active Mississauga Guide Online

Pick up a guide at your local community centre or browse through the guide online and find a program that's right for you.

How to Register

1. Choose a program

Visit the Mississauga Active Guide Online or Connect2Rec to browse through programs. You can also pick up a copy of the active guide at your local community centre or library.

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2. Register for a program

Recommended Method On Line Registration 24 hours a day	Processing begins at 12:01 a.m. August 13 Go to Connect2Rec Have your family PIN number and client barcode number ready Method of payment, Amex, MC, Visa or money on account Confirmation receipts will be mailed within 2 weeks or e-mailed immediately
In Person	Processing begins on August 20 At Customer Service Centre, ground floor at the Mississauga Central Library, 9:00 a.m. or your local major community centre, 8:00 a.m. Confirmation receipts will be mailed within 2 weeks or e-mailed immediately

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3. Pay for the program

At the time of registering you have the option of paying in full or using one of the following payment options. Please indicate on the Registration Application Form that you wish to schedule payments. If you are paying by cheque, please attach a separate cheque for each program, otherwise the total payment will be processed regardless of the number of registrations accepted. Electronic Funds Transfer payments must be made In-Person, and Self Serve Connect2Rec registrations must be paid by credit card (MasterCard/Visa/American Express) or by using money paid on your City account prior to registrations. Please note that scheduled payments are applicable to courses that are over $50.00 and at least 8 weeks in length.

Scheduled Payment Option (A session is a length of time a program runs)
Program Session	Initial Payment	Payment Due Dates
All Year (Fall/Winter/Spring)	$50.00	Nov 5, Jan 5, Mar 5, May 5
Fall	50% of course fee	October 5
Winter	50% of course fee	February 5
Spring	50% of course fee	April 20
All Summer (July/August	$50.00	July 5 and August 5
Week Long, Full Day Summer Camps	None	June 1st for all July
Week Long, Full Day Summer Camps	None	July 1st for all August

Registering with a Friend/Relative
If you wish to attend the same program as a friend/relative, please attach all the forms (including payments) together and put them in the same envelope. We will try to ensure that they are processed together. Individual cheques/credit card numbers are preferred for each family in order to receive separate receipts. Programs fill quickly, ensure that you select your second and third choices.

Waitlist
In the event that the program you selected is full, you will be placed on the waitlist and a Waitlist Confirmation will be mailed to you.

Non-Residents
Non-residents must include an additional $5.00 fee per person, per program. Non-resident registrations will be processed 10 days after the start of registrations.

Registration Deadline
Applications are accepted for most programs at any time and pro-rated. Workshops and week- long programs/camps, must be received prior to the first day of the programs.

Registration Confirmation
You will receive a Receipt confirming the location, start date and time of the program. If your e-mail address is currently in our system you will receive an auto reply Receipt regardless of how you registered or a Receipt will be mailed within two weeks. Connect2Rec users can print their own, Note - Receipts will not be mailed to Connect2Rec users. In-Person registrations will receive a Receipt at the time of registration. Please make sure the Receipt is for the program(s) you requested. Contact us if there are any discrepancies or if you do not receive this Receipt prior to the start of the first class 905-615-4100.

Duplicate Receipts
To print duplicate receipts free of charge (via Connect2Rec) for registrations that were processed within the past 6 months, your email address must be recorded on your account. All other requests for duplicate receipts must be printed by City of Mississauga staff and an administration fee will be charged per request per year.

NSF Cheques
Payments made by cheques which have not been honoured by the bank must be replaced immediately upon notification by the City. The City reserves the right to cancel the registration or to revoke privileges until full payment is received. An Administration Fee will be charged for returned cheques

Program Cancellations
The City may, in its absolute discretion, cancel any program or registration at any time. In the event that a program is cancelled by the City, every effort will be made to accommodate the participant in another program. If there are no other programs which are satisfactory to the participant, a full refund will be provided and an Administration Fee will not be charged

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4. Transfer or Withdrawal from a program

Withdrawals,Transfers and Refund Requests

The effective date of the withdrawal is the date the withdrawal notice is received by the City, regardless of the date the participant stopped attending the class.

Self Serve - Timelines
Via Connect2Rec up to five (5) calendar days prior to the Program start date. An Administration Fee will not be charged.

EXCEPTION: DO NOT WITHDRAW FROM PROGRAMS on-line that were paid by scheduled cheque(s) payment. Contact the Customer Service Centre for assistance to ensure your cheque(s) are not processed. An Administration Fee will be charged for this service as a self serve option is not available.

In Person -Timelines
Transfers and Withdrawals for Week-Long Camps and Workshops with 3 or less scheduled classes, must occur at least five (5) calendar days prior to the Program start date. An Administration Fee will be charged.

Transfers between programs and program withdrawal may occur any time before 50% of the Program dates have been held. The amount refunded will be the full amount, less the cost of any classes already held. In the case of withdrawals, an administration fee will be charged.

In Person - Process
You may call the Customer Service Centre at 905-615-4100 to withdraw, or you can obtain a Refund Application Form from one of the following places:

	City of Mississauga, Recreation & Parks- Customer Service Centre 301 Burnhamthorpe Rd. W. Mississauga, Ontario L5B 3Y3
	Nearest Community Centre or Swimming Pool

Please attach a copy of your Receipt to the Refund Application Form. You have the option of delivering the completed form to the front-desk staff at any of the above locations, or you may mail the form to the Customer Service Centre (at the above address) or fax it to 905-615-4101. The staff person receiving your form will authorize and date the form. In the event that the participant is withdrawing themselves or other clients within their account from more than one Program at a time, or withdrawing more than one Membership at one time, the administration fee will only apply once per account.

Allow approximately 4 weeks for processing a refund cheque. Refunds for registrations paid by credit card will appear on your next months statement.

Age
All participants must meet the age requirement of the program as listed in the Active Mississauga Guide, Recreation & Parks section.

Missed Class(es)
In the event that a customer is unable to attend a class(es), the City regrets that makeup class(es) will not be offered.

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