COVID-19: latest updates on the City’s response and service impacts

On Thursday, January 20, the provincial government announced outlined steps to gradually ease public health measures as of Monday, January 31. We are currently reviewing our programs and services based on the measures and will provide updated information shortly.


The City’s fee assistance program ActiveAssist gives residents in low-income households and newcomers with refugee status access to recreation and culture programs. Now available apply online.

For information or assistance regarding your ActiveAssist application during facility closures, please call our Customer Service Centre at 905-615-4100 and select option 1 for registration, or email

Who can apply

This program is available to Mississauga residents applying as:

  • an individual or family without dependents under the age of 18: you must provide documentation to show net individual/combined family income below the Low Income Cut Off amounts (LICO Statistics Canada).
  • a family with dependants under the age of 18: you must provide documentation to show combined net family income below the Low Income Cut Off amounts (LICO Statistics Canada) and indicates dependants (i.e. Canada Child Benefits forms).
  • a newcomer with refugee status: you must provide documentation with refugee status using either Confirmation of Permanent Residency (issued within one year), or Refugee Protection Claimant Document.

Each eligible family member listed on the application will receive a non-refundable credit of $275 that’s valid for one year. Applicants must reapply and provide supporting documents on an annual basis.

You are not eligible for fee assistance if you are:

  • a child under the age of 18; a parent or legal guardian must complete an application with them
  • a full-time college or university student with no dependents
  • already receiving another City fee assistance program (such as the Jerry Love Children’s Fund)

Current low-income cutoffs

This information was updated on May 27, 2021.

Family size Income after tax
1 person $22,060
2 persons $26,849
3 persons $33,433
4 persons $41,710
5 persons $47,495
6 persons $52,673
7 persons or more $57,852

How to apply

Complete the fee assistance program application at your local community centre or apply online.

You’ll need to provide one or more original current supporting documents (also found on page 2 of the application form) when you submit your application in person.

We’ll process your application within 15 business days of receiving it. Once your application is approved you’ll receive a letter in the mail with your account start date and registration information.