ActiveAssist FAQs

Mississauga residents can apply any time during regular business hours online or at any Mississauga Community Centre.

Residents must apply in person or online and provide a completed ActiveAssist application form, proof of total family net income and proof of legal responsibility for all dependents listed on their application. Only the documents listed on the ActiveAssist website are eligible for supporting documents and must be the most current issue of the document. Proof of residency in Mississauga may also be requested.

Mississauga residents can re-apply within 30 days of the current funds expiring at any Mississauga Community Centre or online and must continue to meet all eligibility criteria. Applications for a new subsidy will be eligible for processing on the day after your expiry date.

Yes! You will still need to submit a completed ActiveAssist application form listing all family members, and provide current eligibility documents. Any family members that do not wish to use their credit should check the OPT-OUT box next to their name on the application form. By informing us that not all family members wish to receive a subsidy we can ensure that ActiveAssist will be available to another deserving family.

Our Customer Service Centre will process applications within 10-15 business days of receiving the application (if applying online, you will receive a confirmation number that indicates that we have received your application). Once your application is processed you will receive a notification welcoming you to the program.

Using your Family PIN and Client Barcode you can sign in to the online registration website Active Mississauga, choose the programs you wish to register for, and checkout. Your Subsidy will appear as a method of payment for eligible programs when you checkout. You may also register in person at any Mississauga Community Centre.

The City of Mississauga will not reimburse registrations that are processed by clients and paid out of pocket prior to receiving approval for ActiveAssist funding.

You may not apply ActiveAssist subsidy fees to the following:

  • Green fees at BraeBen and Lakeview golf courses
  • PFFC leagues
  • Private or semi-private swimming and skating lessons; other private or semi-private lessons/instruction (e.g., squash); low ratio instructor-to-participant programs (i.e., one-to-four or less) and personal training (e.g., fitness and aquatic therapy)
  • Marina slip reservations (Port Credit Village Marina and Lakefront Promenade)
  • Theatre box office tickets or rentals
  • Room or facility rentals or park permits
  • Single admission (pay-as-you-go) or swipe visits for swimming, skating, fitness, and youth drop-in programs
  • Seniors bus trips
  • Museums’ admissions
  • Additional fees that are payable on top of registration fees (e.g. National Lifesaving Society instructional book, lost card fee)

Any unused credits remaining at the end of your enrolment period will automatically be removed from your account upon your expiry date. Unused credits cannot be carried over, and you will not be credited for any withdrawals or transfers performed after your expiry date. Credits are non-transferable and cannot be applied to a program or membership for another individual or family member. ActiveAssist cannot be redeemed for cash.

There can be no amendments to an application after a family has received their ActiveAssist funds. Families that have new family members will need to add them to their application when they re-apply for ActiveAssist the following year. Family members that have previously selected OPT-OUT cannot be activated during the family’s enrolment period, and can only be added when the family reapplies.

Applicants in receipt of the Jerry Love Children’s Fund cannot receive benefits from the ActiveAssist fee assistance program within the same calendar year. Families that have previously benefited from the Jerry Love Children’s Fund will be advised that they will need to re-apply for ActiveAssist in the following calendar year.

Statistics Canada uses the term Low Income Cut-Off or LICO. Essentially LICO is a statistical measurement used to determine the low-income threshold of a geographic area. It is based on where you live and the size of your family. LICO is used by most municipalities that run assistance programs like ActiveAssist.

You can contact the City of Mississauga, Recreation Division Customer Service Centre at 905-615-4100, option 1.