Customer Charter

MiWay’s Customer Charter is our way of becoming better than ever for those who count on us. It’s our commitment to you when you choose to ride with us.

Whether you’re new to MiWay, or it’s been a while since you travelled with us, we’re excited to welcome you aboard!

Watch our Customer Charter video to learn more.

Our Commitments

Safety first icon

Safety first

The safety of our customers, employees and all those who come in contact with our service is important to us. We want you to feel safe and secure while riding with us or sharing the road with our vehicles.

Reliable and on time

We’ll provide you with dependable transit service by being on time, minimizing delays and acting quickly when service disruptions or delays occur.

Excellent customer service

All our employees are ready to make your experience a positive one. We commit to providing you with excellent customer service and to treat everyone with courtesy and respect.

Keep you informed

Whether it’s delay alerts, or information to help you plan your journey better, keeping you informed is key. We’ll make sure accurate and up-to-date service information is available online and with our customer service representatives.