Riding the bus

We’ve made changes at MiWay. Protecting the health and safety of our customers has never been more important. We’re doing our best so you can feel confident getting to where you’re going. Follow these 8 easy steps below and enjoy the ride!

1. Plan your trip

Find your route, the nearest stop and bus times using our trip planner. Or download the Triplinx Android app or iOS app on your device.

Trip planning on a mobile device

2. Go to your stop

Arrive at your stop five minutes before your bus is scheduled to leave. Please be courteous and practice physical distancing at stops and terminals. Wait in line to board the bus.

Customers waiting at a transitway station for the bus

3. Board the bus

On MiWay you must wear a mask. Children under the age of two, and people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one.

Customers boarding the bus at a transitway station

4. Pay your fare

Pay your fare when you board the bus at the front doors. Customers are encouraged to use PRESTO as a contactless way to pay. With PRESTO, your transfer is active for two hours from when you first tap your card on the bus.

Customer tapping their presto card when boarding the bus

5. Be kind to your Operator

They are here for you and are doing their best to get you where you need to go. To keep everyone safe, we’ve installed protective shields around the Operator’s area.

smiling transit operator

6. Ride safely

signs showing seat not in serviceWhile on the bus either take a seat or stand holding onto a hand rail. Please stay behind the yellow line on the floor near the front of the bus.

All unprotected, front facing seats have been removed from service on all MiWay buses. Please follow signs and do not sit in these seats.

Customer holding hand rail on the bus

7. Request a stop

Pull down on the yellow cord above the windows or push the stop button on a yellow pole.

Customer pulling stop request cord on bus

8. Exit the bus

Make sure you have all your belongings before you exit through the back doors. If you’re crossing the street, remember to cross at a signalized light and don’t jaywalk through traffic.

Customer exiting the rear doors of the bus

Have a safe and happy ride!