Riding the bus

First time riding MiWay? Follow these 8 easy steps below and enjoy the ride!

1. Plan your trip

Find your route, the nearest stop and bus times using our trip planner. Or download the Triplinx Android app or iOS app on your device.

How full is my bus? Wondering how much space is available on a MiWay bus before you board it? You can use your mobile device to find out before even heading to your stop.

Trip planner on a mobile device

2. Go to your stop

Please be at your stop before the departure time and check online for the most up-to-date real-time information. Wait in line to board the bus.

Customers waiting at a bus stop

3. Board the bus

Masking is no longer a mandatory provincial requirement on public transit. MiWay recommends the use of face masks on buses and inside terminal buildings. We ask that you remain respectful to fellow passengers and to MiWay staff who choose to wear a mask or not.

Once the bus has left the stop the Transit Operator is not allowed to open the doors again because it is unsafe. For everyone’s safety please do not chase or touch a moving bus.

Customers boarding the bus at a transitway station

4. Pay your fare

Pay your fare when you board the bus at the front doors. Customers are encouraged to pay with PRESTO. With PRESTO, your transfer is active for two hours from when you first tap your card on the bus.

Presto card being tapped

5. Safety first

Be kind to your Transit Operator – they are here for you and are doing their best to get you where you need to go. To keep everyone safe, we’ve installed protective shields around the Operator’s area. Violence and abuse of any kind has no place on board a MiWay bus.

Transit operator smiling while sitting

6. Ride safely

While on the bus either take a seat or stand holding onto a hand rail. Please stay behind the yellow line on the floor near the front of the bus.

Customer holding hand rail on the bus

7. Request a stop

Pull down on the yellow cord above the windows or push the stop button on a yellow pole.

Customer pulling stop request cord on bus

8. Exit the bus

Make sure you have all your belongings before you exit through the back doors. If you’re crossing the street, remember to cross at a signalized light and don’t jaywalk through traffic.

Customer exiting the rear doors of the bus

Have a safe and happy ride!