Contact MiWay

If you have feedback about MiWay or you just want to ask us a question, we’re always happy to help you.

By phone

To check your bus time

Call Citylink, our 24 hour automated telephone system at 905-615-4287. Enter the four digit stop number on the sign at your bus stop to find out when the next bus is coming in real-time. If a real-time departure is not available, a scheduled time will be provided.

For general inquiries

Call us at 905-615-4636.

  • Weekdays: 7 a.m. to 7 p.m.
  • Weekends and Holidays – 9:30 am to 5 pm

By email

For general inquiries:

In person

Visit the Information booth and Fares booth at the City Centre Transit Terminal, located at 200 Rathburn Road West.

The information booth is open*:

  • Weekdays –  11:30 a.m. to 7:00 p.m.
  • Weekends/Holidays – Closed

*Subject to change without notice.

The Fares booth is open*:

  • Weekdays –  11:15 a.m. to 7:00 p.m.
  • Weekends/Holidays – Closed

*Subject to change without notice.

Submit feedback online

You can submit feedback about your experience using the MiWay online feedback form. We’ll follow up with you to discuss your feedback if needed.

Lost and found

If you’ve lost something on a bus, the MiWay lost and found is located at the Information Booth at the City Centre Transit Terminal. We keep items in the lost and found for a maximum of seven days.

You can visit the Information Booth or call 905-615-4636 to confirm if we have your item.

You must come in person to pick up your items, bring photo ID and be able to clearly describe the item.

Bus stop snow clearing

The City’s 311 Contact Centre looks after concerns about snow clearing. Please contact 311 and provide the 4-digit bus stop number.