Rules and guidelines

Rules, guidelines and information about travelling on MiWay.

On Saturday, June 11, 2022 the mandatory mask requirement on buses and inside terminal buildings under the Province’s Reopening Ontario Act and associated regulations will end.

Although masking will no longer be a mandatory provincial requirement on public transit, MiWay recommends the use of face masks on buses and inside terminal buildings.

You can continue to wear a mask if you feel it is the right choice for you. We ask that you remain respectful to fellow passengers and to MiWay staff who choose to wear a mask or not.

Transit Operators and staff will no longer be required to wear a mask when operating a transit vehicle or when working inside a transit facility; however, they may continue to do so at their own discretion.

Food and litter

Please take any litter with you when you get off the bus.

Boarding and exiting

Board the bus at the front doors. When you are getting off the bus, exit through the doors at the back of the bus.

Stand behind the line

When boarding, move toward the back of the bus. You must remain behind the line for safety purposes.


Pets such as cats and dogs are allowed on MiWay, but they must be leashed or kept in an animal cage. Exotic animals are not allowed.

Service animals

Service animals or guide dogs provide essential assistance to a person with a visible or invisible disability. Service animals are allowed on MiWay buses.

If your service animal is not wearing a distinguishable vest or harness you may be asked to show a letter from a registered health professional confirming it is a service animal.


If you’re listening to music, use headphones and keep the volume at a level that does not disturb other passengers.

Strollers and large articles

Strollers, buggies and other large articles are allowed on the bus when there is space. Strollers must not block the aisles for safety reasons. If you’re using a stroller you must carry it on and off the bus yourself.


When you board the bus, take your backpack off and hold it in front of you. When seated, place your backpack on your lap.


Smoking or vaping is not permitted on MiWay buses, at bus stops or at bus terminals.

Alcohol and hazardous substances

Toxic, flammable or hazardous substances are not permitted on MiWay buses, at bus stops or at bus terminals. Consuming alcohol or illegal drugs is not permitted on MiWay buses, at bus stops or at bus terminals.

Clothing and sports gear

Shirts and shoes must be worn on board all buses. You are not allowed to wear in-line skates, roller skates, ice skates or use a skateboard or e-scooter on a bus, in a bus shelter or at bus terminals.

Transit wave

If you’re travelling with MiWay in Etobicoke, Brampton or Oakville, you must wave to alert the operator that you’re waiting. You should wave early enough to allow the operator time to come to a safe stop.