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Rules and guidelines

Rules, guidelines and information about travelling on MiWay.

Masks required

Effective June 16, 2021, the Mandatory Face Mask By-Law, previously named the Mandatory Face Covering By-Law has been amended and extended to September 30, 2021.

It is mandatory to wear a mask on board buses and inside terminal buildings under the City’s Mandatory Mask By-Law.

A non-medical mask should be made of at least two layers of tightly woven fabric, with a recommended third middle layer of filter-type material. The mask should:

  • Fit well, cover the nose, mouth and chin without gaps
  • Fit securely to the head with ties or ear loops
  • Maintain its shape after cleaning.

A medical mask such as surgical mask, N95 or other masks required by health-care workers may be used but are not required.

Face coverings such as face shields, scarves, bandanas, neck gaiters or neck warmers are no longer permitted based on the advice from Peel Public Health.

Food and litter

For everyone’s safety, please keep your mask on at all times. Do not remove your mask to eat or drink unless medically necessary. Please take any litter with you when you get off the bus.

Boarding and exiting

Board the bus at the front doors. When you are getting off the bus, exit through the doors at the back of the bus.

Stand behind the line

When boarding, move toward the back of the bus. You must remain behind the line for safety purposes.

Pets

Pets such as cats and dogs are allowed on MiWay, but they must be leashed or kept in an animal cage. Exotic animals are not allowed.

Service animals

Service animals or guide dogs provide essential assistance to a person with a visible or invisible disability. Service animals are allowed on MiWay buses.

If your service animal is not wearing a distinguishable vest or harness you may be asked to show a letter from a registered health professional confirming it is a service animal.

Music

If you’re listening to music, use headphones and keep the volume at a level that does not disturb other passengers.

Strollers and large articles

Strollers, buggies and other large articles are allowed on the bus when there is space. Strollers must not block the aisles for safety reasons. If you’re using a stroller you must carry it on and off the bus yourself.

Backpacks

When you board the bus, take your backpack off and hold it in front of you. When seated, place your backpack on your lap.

Smoking

Smoking or vaping is not permitted on MiWay buses, at bus stops or at bus terminals.

Alcohol and hazardous substances

Toxic, flammable or hazardous substances are not permitted on MiWay buses, at bus stops or at bus terminals. Consuming alcohol or illegal drugs is not permitted on MiWay buses, at bus stops or at bus terminals.

Clothing and sports gear

Shirts and shoes must be worn on board all buses. You are not allowed to wear in-line skates, roller skates, ice skates or use a skateboard or e-scooter on a bus, in a bus shelter or at bus terminals.

Transit wave

If you’re travelling with MiWay in Etobicoke, Brampton or Oakville, you must wave to alert the operator that you’re waiting. You should wave early enough to allow the operator time to come to a safe stop.