About MiWay

MiWay is committed to providing customer-driven, high quality public transit services that are safe, reliable, clean and cost effective. As Ontario’s third largest municipal public transit system, MiWay has more than 950 Transit Operators, 500 fully accessible buses, 65 bus routes and 3,400 bus stops across the City.

Our Customer Charter

The time has come for us to reach new heights when it comes to serving our city. Watch our Customer Charter video to learn more.

Customer Charter campaign creative - female standing on a mountain peak

Our Vision

By 2027, MiWay will provide a trusted customer experience for 50 million annual revenue rides as part of the City’s integrated urban mobility network by:

  • Listening to our customers, staff, partners and stakeholders
  • Working together as a team
  • Leveraging data and technology

In doing so, we will achieve a revenue to cost ratio of 52 percent.

Our Mission

MiWay provides Mississauga with a shared travel choice that is friendly, reliable and respects the environment. We help to connect people to their destinations with ease.

We are people who care about people. Our dedicated team is passionate about providing a customer experience that makes our riders feel valued.

Helping make life in our city better. We strive to listen to customers as we continuously evolve to meet the changing needs of the community.