About MiWay

As Ontario’s third largest municipal transit service provider, MiWay serves a growing population of roughly 766,000 across 179 square kilometres in Mississauga. MiWay delivers express, local and school route services. There are about 500 buses in the fleet, servicing more than 70 routes. By mid-2024, hybrid-electric buses will make up 41 per cent of the MiWay fleet.

MiWay connects with GO Transit (regional bus and train service), Toronto Transit Commission (TTC) service, Brampton Transit, Milton Transit and Oakville Transit service, enabling travel within Mississauga and across municipal boundaries.

Our Customer Charter

The time has come for us to reach new heights when it comes to serving our city. Watch our Customer Charter video to learn more.

Customer Charter campaign creative - female standing on a mountain peak

Our Vision

By 2027, MiWay will provide a trusted customer experience for 50 million annual revenue rides as part of the City’s integrated urban mobility network by:

  • Listening to our customers, staff, partners and stakeholders
  • Working together as a team
  • Leveraging data and technology

In doing so, we will achieve a revenue to cost ratio of 52 percent.

Our Mission

MiWay provides Mississauga with a shared travel choice that is friendly, reliable and respects the environment. We help to connect people to their destinations with ease.

We are people who care about people. Our dedicated team is passionate about providing a customer experience that makes our riders feel valued.

Helping make life in our city better. We strive to listen to customers as we continuously evolve to meet the changing needs of the community.