Our Customer Charter
The time has come for us to reach new heights when it comes to serving our city. Watch our Customer Charter video to learn more.
By 2027, MiWay will provide a trusted customer experience for 50 million annual revenue rides as part of the City’s integrated urban mobility network by:
- Listening to our customers, staff, partners and stakeholders
- Working together as a team
- Leveraging data and technology
In doing so, we will achieve a revenue to cost ratio of 52 percent.
MiWay provides Mississauga with a shared travel choice that is friendly, reliable and respects the environment. We help to connect people to their destinations with ease.
We are people who care about people. Our dedicated team is passionate about providing a customer experience that makes our riders feel valued.
Helping make life in our city better. We strive to listen to customers as we continuously evolve to meet the changing needs of the community.