Masks are required
It’s mandatory to wear a face mask on buses and inside terminal buildings under the City’s Mandatory Mask By-Law.
A non-medical mask should be made of at least two layers of tightly woven fabric, with a recommended third middle layer of filter-type material. The mask should:
- Fit well, cover the nose, mouth and chin without gaps
- Fit securely to the head with ties or ear loops
- Maintain its shape after cleaning.
A medical mask such as surgical mask, N95 or other masks required by health-care workers may be used but are not required.
Face coverings such as face shields, scarves, bandanas, neck gaiters or neck warmers are no longer permitted based on the advice from Peel Public Health.
Children under the age of two and people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one.
For everyone’s safety, please keep your mask on at all times and be sure it’s fully covering your nose, mouth and chin with no gaps. Do not remove your mask to eat, drink or talk on your cell phone.
Passenger capacity on buses
Under the guidance of Peel Public Health, MiWay relaxed capacity restrictions on all buses effective August 4, 2020.
Buses are operating at 100 per cent capacity. When a bus reaches capacity, stops will be missed.
Operations and planning staff continuously review overcrowding incidents and reallocate buses (replacing 40 ft buses with 60ft articulated buses or adding additional trips to a route) in response to changes in demand on street.
How full is my bus? Wondering how much space is available on a MiWay bus before you board it? You can use your mobile device to find out before even heading to your stop.
Fare collection - Pay with PRESTO
Customers are encouraged to use PRESTO as a contactless way to pay. With PRESTO, your transfer is active for two hours from when you first tap your card on the bus.
Service on several routes has been changed to meet current ridership demands. Visit our service updates page for details. Trips are subject to change without notice.
Ongoing bus and facility cleaning and sanitization
We have applied long-acting antimicrobial agent on all buses, operator change off cars, and non-revenue vehicles. This is the same product being used by Metrolinx and other GTHA transit agencies. Enhanced cleans inside our buses continue nightly.
Our staff continue to maintain our ongoing bus cleaning schedule and are working hard to keep our buses clean of garbage.
City Centre Transit Terminal and all City-owned Mississauga Transitway stations are receiving increased touch point cleaning.
Transit operator and staff protective equipment
A biohazard barrier has been installed at the operator compartment to offer enhanced protection for our operators.
Transit Operators must wear a medical-grade mask when driving the bus, until further notice.
All Transit Operators and customer facing staff are required to wear a medical mask when interacting with customers outside of their enclosed work area.
Transit Operators receive individual bottles of hand sanitizer for personal use on the job.