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Novel Coronavirus (COVID-19) Information

Updated: November 24, 2020

Mississauga is currently in the Grey – Lockdown level of Ontario’s COVID-19 Response Framework.

MiWay will continue to provide transit service during the lockdown.

It is mandatory to wear non-medical masks or face coverings on board buses and inside terminal buildings under the City’s Face Covering By-Law.

Children under the age of two and people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one.

For everyone’s safety, please keep your mask on at all times and be sure it’s fully covering your nose, mouth and chin with no gaps. Do not remove your mask to eat, drink or talk on your cell phone.

A face covering includes a mask, bandana, scarf or other covering constructed of cloth, linen or other similar fabric that fits securely to the head and is large enough to completely and comfortably cover the mouth, nose and chin without gaping.

A face shield is not an effective alternative to wearing a face covering as it does not provide full coverage of the mouth, nose and chin and does not contain your respiratory droplets. Face shields are not included in the definition of face covering in the City By-law. If a face shield is used, it should be used together with a face covering.

Learn about face coverings, including how to properly wear, fit, remove, and clean your non-medical mask, visit Peel Public Health and the Government of Ontario.

  • Practice physical distancing – On the bus when possible, at stops, and at terminals.
  • Wash your hands – After riding be sure to wash your hands or use hand sanitizer.
  • Be patient – Our operators are doing their best to get you where you need to go and we are all in this together. Be patient. Be kind.

Pay your fare when you board the bus at the front doors.

Customers are encouraged to use PRESTO as a contactless way to pay. With PRESTO, your transfer is active for two hours from when you first tap your card on the bus.

Tickets will be accepted until December 31, 2020.

When you are getting off the bus, exit through the doors at the back of the bus. Be sure to wash your hands or use hand sanitizer after riding.

Avoid the line ups and load your PRESTO card online at prestocard.ca or download the official PRESTO App. Don’t have a PRESTO card? Visit a purchase location.

We have resumed fare collection and front door boarding. Passengers are to enter through the front doors, and exit through the back doors. Passengers with accessibility needs can continue to exit through the front doors.

The terminal is open to the public and customer service staff is available at the trailer outside near Platform D.

The Information Booth hours are:

  • Weekdays 7 a.m. to 7 p.m.
  • Saturday 9 a.m. to 4:25 p.m.
  • Sunday 11 a.m. to 6:25 p.m.

The MiWay Fares Booth hours are:

  • Monday to Friday from 11:15 a.m. to 7 p.m. until further notice.

Hand sanitizer units are available on the upper and lower level for the public. Units are monitored throughout the day and refilled as required by the cleaning staff.

Construction continues at the discretion of the contractor.

Service on several routes has been changed to meet current ridership demands.

Visit our service updates page for details. Check our trip planner for real-time bus schedules and the most up-to-date information. Trips are subject to change without notice.

Under the guidance of Peel Public Health, MiWay relaxed capacity restrictions on all buses effective Aug. 4, 2020.

Buses are operating at 100 per cent capacity. When a bus reaches capacity, stops will be missed.

We have applied long-acting antimicrobial agents on all buses, operator change off cars, and non-revenue vehicles. This is the same product being used by Metrolinx and other GTHA transit agencies. Enhanced cleans inside our buses continue nightly.

Our staff continue to maintain our ongoing bus cleaning schedule and are working hard to keep our buses clean of garbage.

City Centre Transit Terminal and all City-owned Mississauga Transitway stations are receiving increased touch point cleaning.

Our Call Centre continues to support our on-street operations and passengers. Call 905-615-INFO (4636) for assistance, or visit us online.

In-person customer support is available at the City Centre Transit Terminal (at the trailer outside near Platform D).

For the latest news and up-to-date information, follow us on Twitter and Facebook.

A biohazard barrier has been installed at the operator compartment to offer enhanced protection for our operators.

Transit Operators are permitted, but not required, to wear a MiWay supplied reusable, or personally supplied face covering when driving the bus. This is a personal choice by the individual operator.

All Transit Operators and customer facing staff are required to wear a non-medical mask or face covering when interacting with customers outside of their enclosed work area.

Transit Operators receive individual bottles of hand sanitizer for personal use on the job.