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Novel Coronavirus (COVID-19) Information

Updated: August 28, 2020

It is mandatory to wear non-medical masks or face coverings on board buses and inside terminal buildings under the City’s Face Covering By-Law.

Children under the age of two and people with disabilities or other medical conditions that prevent them from wearing any mask will not be required to wear one.

Learn about face coverings, including how to properly wear, fit, remove, and clean your non-medical mask, visit the Peel Public Health and the Government of Ontario.

  • Practice physical distancing – On the bus when possible, at stops, and at terminals.
  • Wash your hands – After riding be sure to wash your hands or use hand sanitizer.
  • Be patient – Our operators are doing their best to get you where you need to go and we are all in this together. Be patient. Be kind.

We have resumed fare collection and front door boarding. Tickets will be accepted until December 31, 2020.

The MiWay Fares Booth inside the City Centre Transit Terminal is open. Hours of Operation: Monday to Friday from 11:15 a.m. to 7 p.m. until further notice.

Avoid the line ups and load your PRESTO card online at prestocard.ca or download the official PRESTO App. Don’t have a PRESTO card? Visit a purchase location.

We have resumed fare collection and front door boarding. Passengers are to enter through the front door, and exit through the back door. Passengers with accessibility needs can continue to exit through the front doors.

The terminal is open to the public and customer service staff is available at the trailer outside near Platform D.

The Information Booth hours are:

  • Weekdays 7 a.m. to 7 p.m.
  • Saturday 9 a.m. to 4:25 p.m.
  • Sunday 11 a.m. to 6:25 p.m.

The MiWay Fares Booth hours are:

  • Monday to Friday from 11:15 a.m. to 7 p.m. until further notice.

Hand sanitizer units are available on the upper and lower level for the public. Units are monitored throughout the day and refilled as required by the cleaning staff.

Construction continues at the discretion of the contractor.

Service on several routes across Mississauga has been changed to meet current ridership demands.

Visit our service updates page for specific adjustment details. Check our trip planner for real-time bus schedules and the most up to date information. Trips are subject to change without notice.

Under the guidance of Peel Public Health, the City of Mississauga has moved into Stage 3 and MiWay has relaxed capacity restrictions on all buses effective Aug. 4, 2020.

However, when a bus reaches capacity, stops will be missed.

Customers are reminded of the importance of wearing a mask or face covering on buses and inside transit terminals.

We have applied long-acting antimicrobial agents on all buses, operator change off cars, and non-revenue vehicles. This is the same product being used by Metrolinx and other GTHA transit agencies. Enhanced cleans inside our buses continue nightly.

Our staff continue to maintain our ongoing bus cleaning schedule and are working hard to keep our buses clean of garbage.

City Centre Transit Terminal and all City-owned Mississauga Transitway stations are receiving increased touch point cleaning.

Our Call Centre continues to support our on-street operations and passengers. Call 905-615-INFO (4636) for assistance, or visit us online.

In-person customer support is available at City Centre Transit Terminal at the trailer outside near Platform D.

For the latest news and up-to-date information, visit us on Twitter, Facebook, or sign up for eNews.

A biohazard barrier has been installed at the operator compartment to offer enhanced protection for our operators.

Transit Operators are permitted, but not required, to wear a MiWay supplied reusable, or personally supplied face covering when driving the bus. This is a personal choice by the individual operator.

All Transit Operators and customer facing staff are required to wear a non-medical mask or face covering when interacting with customers outside of their enclosed work area.

Transit Operators receive individual bottles of hand sanitizer for personal use on the job.