As Ontario's third largest municipal transit service provider, MiWay routes create economical and efficient transportation connections between popular destinations throughout the city and our services connect with neighbouring transit systems including GO Transit, TTC, Brampton Transit and Oakville Transit.
By 2027, MiWay will provide a trusted customer experience for 50 million annual revenue rides as part of the City's integrated urban mobility network by:
Listening to our customers, staff, partners and stakeholders
Working together as a team
Leveraging data and technology
In doing so, we will achieve a revenue to cost (R/C) ratio of 52 per cent.
MiWay provides Mississauga with a shared travel choice that is friendly, reliable and respects the environment. We help to connect people to their destinations with ease.
We are people who care about people. Our dedicated team is passionate about providing a customer experience that makes our riders feel valued.
Helping make life in our city better. We strive to listen to customers as we continuously evolve to meet the changing needs of the community.
MiWay provides customers with two types of service: MiExpress for express travel on blue buses servicing limited-stop routes, and MiLocal for local travel on orange buses along regular and school routes.
MiWay has over 950 transit operators, 500 buses, and more than 81 bus routes servicing over 3,400 bus stops. All MiWay buses are fully accessible.
Focusing on Customer Service
Listening and responding to customers
Providing services that meet the needs of our customers is critical to our success. We implement route and schedule changes every six to eight weeks, and allocate service hours to meet the growing demand for frequent weekday (Monday to Friday) rush hour service.
Real-time bus updates are available to our customers through MiWay's responsive plan a trip website, the digital signs at the City Centre Transit Terminal and at Mississauga Transitway Stations and the Open Data: Downloadable real-time trip update GTFS Feed.
We listen to our employees because they are advocates for our customers. We invest in our employees through training, new uniforms and by providing competitive compensation. Our employees are the face of MiWay and our commitment to them translates into our commitment to provide excellent customer service for our passengers each day.
Safety is a priority at MiWay and it takes the cooperation of you, the customer, to make each ride a safe one. All MiWay buses are equipped with video surveillance and Transit Enforcement Officers work in partnership with area police services and other security units to ensure the safety of our passengers and Transit Operators.
MiWay is committed to providing customer driven, quality transit services to the travelling public in a safe, reliable, clean and cost effective manner. Here's how we’re making transit better, faster and easier in Mississauga.
MiWay offers customers a variety of fare categories and the choice to ride using a monthly pass, tickets, cash or PRESTO. You can earn free trips on MiWay through the PRESTO Loyalty Program, and a Freedom Pass program allows youth aged 12 to 14 to travel on MiWay for free during the summer.
MiWay routes create economical and efficient transportation connections between popular destinations throughout the city and our services connect with neighbouring transit systems including GO Transit, TTC, Brampton Transit and Oakville Transit
Go Green with MiWay
Vehicles are a leading source of greenhouse gas (GHG) emissions and pollutants that contribute to poor air quality and smog. By getting out of your car and riding MiWay, you are helping the environment by reducing the amount of GHG emissions, as one bus can eliminate up to 40 vehicles from the road.