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Accessibility Policies

Priority Seating

Priority SeatingSeats at the front of all MiWay buses are reserved for passengers with disabilities. The Integrated Accessibility Standards Regulation (IASR, 191-11), made under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), requires all Ontario public transit authorities to provide designated Priority Seating at the front of the bus for people with disabilities.

This ensures that priority seating on buses is there for people who need it. People of all ages with mobility and other disabilities will be assured of easily accessible places to sit. Customers are expected to respect and obey the purpose of the designated seating area, which means if you are sitting in one of these designated seats, you MUST vacate the seat for a passenger with a disability.

Please note: Operators are not required to intervene to enforce the requirement. We ask, however, that you show consideration for those whose need is greater than your own.

Priority Seating Pilot Program

The Priority Seating signage on MiWay's newest buses has been updated as part of a pilot program. For more information, please visit the Priority Seating Pilot Program webpage.

Inaccessible Stops

Where barriers exist (including temporary barriers such as road construction or winter snow) at a bus stop, transit operators will ensure that passengers are able to board and exit the bus at a safe location.

Support PersonSupport Person

Customers must have the ability to manoeuvre their wheelchairs/scooters safely and effectively. Those who need assistance to board, pay their fare, access the seating area or exit, must be accompanied by a Support Person.

A Support Person is a person whose presence is essential to provide care and assistance to a passenger with a disability, regardless of the nature of their disability. A Support Person secures the mobility aid and assists the customer in boarding and exiting the bus. Either the passenger with a disability or the Support Person, must inform the Operator upon boarding that the passenger boarding requires a Support Person.

Only a single fare is required when a passenger with a disability travels with a Support Person (this includes CNIB card holders). One passenger pays a fare, the other passenger rides at no cost.

Service Animals

Any animal that provides essential assistance to a person with a visible or invisible disability. If the animal is not wearing a vest or harness that identifies it as a service animal, the customer must provide a letter from a regulated health professional confirming that the animal is being used for reasons relating to their disability.

For more information, please refer to the Integrated Accessibility Standards Regulation.

Emergency Preparedness

All MiWay operators are trained to give you detailed instructions on what to do in an emergency. MiWay operators and supervisory staff will work together to ensure the safety of all passengers in an emergency situation.

Emergency Preparedness and Response