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Contact Us

The MiWay Customer Service Team is comprised of professionals that respond by phone, email, Twitter, and in-person to help you during your travels.


Customer Service Hours, Locations & Contact Information

Phone Numbers

Call us at 905-615-INFO (4636)

Our TTY number is 905-615-3886

Option 1 - CityLink Automated Service

Citylink Bus Stop Number

Citylink is MiWay's 24 hour automated telephone information system.

Features:

  • Find next bus times by entering your four-digit bus stop number
  • Locate a bus stop number on a route
  • Get the scheduled departure time of a bus at your stop on any day of the week

Call 905-615-4287(4BUS)

Option 2 - Speak to a Representative for Trip Planning

Information Line Representatives are available:

Days

Hours

Weekdays: 7:00 am to 7:00 pm
Weekends/Holidays: 8:00 am to 6:00 pm
Email our information line representatives at miwayhelps@mississauga.ca


When calling, please provide the following information:

  1. Where are you starting from?
  2. Where are you going?
  3. What date are you travelling?
  4. What time you need to be at your destination?

If you require extra or specialized attention due to a disability, please inform the Information Representative of your need.

Remember, sometimes the fastest route may not always be the most convenient.

Option 3 - Speak to a Representative for Feedback

Feedback Line Representatives are available:

Days

Hours

Weekdays: 7:00 am to 7:00 pm
Weekends/Holidays: 8:00 am to 6:00 pm
Email our feedback line representatives at miwayhelps@mississauga.ca

In order to help serve you better, please ensure you provide the four digit bus number which can be found:

  • inside at the front of the bus
  • outside on the sides
  • outside on back of the bus

Option 4 - Lost and Found/Information Booth

City Centre Transit Terminal

Address:
200 Rathburn Road West Mississauga, ON L5B 4E5

Hours of Operation:

Monday to Friday 7:00 am to 9:00 pm
Saturday 9:00 am to 6:30 pm
Sunday 11:00 am to 6:30 pm
If this booth is closed please contact Customer Service at
905-615-INFO (4636).

Fares Booths

For information on our fares please visit, miway.ca/fares

City Centre Transit Terminal

Address:
200 Rathburn Road West Mississauga, ON L5B 4E5

Hours:

Monday to Friday 6:30 am to 9:00 pm
Saturday 9:00 am to 6:30 pm
Sunday 11:00 am to 6:30 pm
This fares booth accepts cash or debit only.
Hours are subject to change without notice.

Islington Subway Station

Address:
1226 Islington Avenue Toronto, ON M8X 1Y8

Hours:

Monday to Friday 6:00 am to 11:00 am & 2:00 pm to 7:00 pm

This fares booth accepts cash or debit only.
Hours are subject to change without notice.

Mississauga Transitway Station Hours

Station Hours

  Transitway Station  Day Service Hours
Extended Station Hours
  • Winston Churchill
  • Erin Mills
  • Dixie
  • Renforth Station
Monday to Sunday 24 Hours
Station Hours
  • Central Parkway
  • Cawthra 
  • Tomken
  • Tahoe
  • Etobicoke Creek
  • Spectrum
  • Orbitor
Monday to Friday: 4:30am to 12:00am
Saturday: 6:30am to 11:00pm
Sunday: 7:00am to 11:00pm

Visit, miway.ca/transitway for more information about the Mississauga Transitway.

Transit Advertising

Advertise on Transit Buses

Contact: Lamar Advertising
Duncan Gardner, Ontario Sales Manager
Tel: 905-364-2201
dgardner@lamar.com 
www.lamar.com

 

Advertise in Transit Shelters

Contact: OUTFRONT Media
George Jakji, Vice President, Sales
Tel: 416-521-6437 
george.jakji@OUTFRONTmedia.ca
www.OUTFRONTmedia.ca

Transit Shelter Sponsorship for Businesses

Is your business interested in sponsoring a bus shelter in Mississauga?

Please review our quick FAQ below:

Q: What are the benefits of the program?
A: Highlight your support of employees who chose transit as an alternative mode of transport. Invest in sustainable transportation initiatives in the city. Attract a diverse set of talent from surrounding cities, with transit service to your front door.

Q: Can a bus shelter be installed at a particular location?
A: First a site assessment needs to be completed to determine if the location is feasible. A site assessment would consider: land availability of city/region property, visibility, safety and accessibility guidelines.

Q: What does it cost to purchase and install a shelter?
A: The cost can range from $25,000 to $30,000 depending on the site requirements for one shelter. The shelters may be installed in multiples of single, double or triple as required.

Q: Who is responsible for cleaning and maintaining the shelter?
A: The Sponsor is responsible for paying for the cleaning and maintenance of the shelter at an approximate cost of $1,000 per year.

Q: Can the business that is sponsoring the shelter have their name/logo on the shelter?
A:
Yes. A sponsorship decal not exceeding 10”x10” inside the shelter is allowed.

Q: Can my business advertise in the shelter?
A: No. Advertising is not permitted on a sponsored shelter.

If your business would like to sponsor a bus shelter, or if you have questions about the program, please contact miwayhelps@mississauga.ca to be put in contact with MiWay’s Infrastructure Management section.


Online Feedback Form

Send a compliment, suggest an improvement, ask a question, or report an incident.

Fill out our online feedback form by clicking the button below:

Contact Us

Twitter @MiWayHelps

Twitter Logo

Follow @MiWayHelps the official MiWay Customer Service Twitter feed. Monitored Mon-Fri 7am-7pm. Sat, Sun & holidays 8am-6pm.

MiWay eNews

Connect with MiWay for updates on services, projects and programs, upcoming events, and promotional offers.

Visit miway.ca/enews to sign up!

Mobile Site

MiWay Mobile

Find a schedule or trip plan

Free web-based service to view scheduled departure times on the go - in one place, on any device!

Features:

  • Easy to use
  • View bus schedules
  • Locate a four-digit bus stop number on a route
  • Find next bus times with your bus stop number

Visit m.miway.ca on your mobile device today.


Click on our Frequently Asked Question's below

 

I've lost an item on the bus. Can I get it back?

Yes you can get your lost item back. To find out if your item was received, please visit the Information Booth at the City Centre Transit Terminal or contact Customer Service at 905-615-(INFO) 4636.

Our lost and found service location is:

City Centre Transit Terminal - Information Booth (Square One)
200 Rathburn Road Mississauga, ON L5B 4E5

Please have the following information available:

  • Name
  • Phone number (day/evening)
  • Date and approximate time it was lost
  • Bus route number and direction
  • Description of the item (colour, size, type of material, model or serial number, or any other identifiable information)

When does my item arrive and how long do you keep it?

Articles left on MiWay buses are:

  • Delivered to the City Centre Transit Terminal Information Booth by the next working day
  • Held for 14 days

It’s important to note that:

  • MiWay is not responsible for lost items
  • Items left on routes that operate in the Malton area may take a few days to be delivered
  • Lost items will not be issued to third parties
  • Wallets and government identification are delivered to Peel Regional Police. Please contact them at 905-453-3311.

How do I claim my item?

To claim your lost article:

  • Please be prepared to provide identification bearing your name and address
  • If you lost your identification, please be prepared to provide detailed description of the article
  • Items must be claimed by the owner of the article
  • Sign and confirm receipt of item

My business would like a bus shelter in Mississauga. How do I do this?

MiWay has a program that enables businesses to sponsor a bus shelter in Mississauga. For details please visit, miway.ca/shelterprogram

If a transfer is good for two hours, why did I get less time?

The time on the paper transfer is set from the start of the route, rather than where you are boarding from. Full two hour transfers are available for PRESTO users, as the transfer window starts when you tap on the bus. For more information visit, miway.ca/transfers

Can I pay cash on the bus?

You can pay cash on the bus, however, it must be exact fare as the drivers cannot provide you with change. Cash fare is the same for all ages. For more information visit, miway.ca/busfares

I want to create create a new application for MiWay. Do you have open data?

MiWay does have open data! We provide GTFS data (General Transit Feed Specification) data for you to create new applications for transit customers.

Read more at miway.ca/developer

I have fallen on a MiWay bus. What should I do?

Submit your claim in writing to the City's Risk Management team using the how to file a claim procedure. 

Please take the following precautions to ensure that you do not fall and become injured:

  • Hold on to a bar, pole, or seat
  • If you are elderly or handicapped, use the designated seats provided
  • Ensure that the bus comes to a complete stop before moving
  • Footwear, baggage and strollers are often main contributors to an accident
  • Although buses are ventilated and have rubber flooring, pay particular attention to where you are walking
  • Report any debris or unusual conditions to the driver

Events

MiWay’s Outreach Team participates in various events throughout the city - visit our booth at an event to learn about MiWay services.

Follow us on Twitter @MiWayHelps to find out if we're planning to attend an event in your area.

MiWay's Outreach Team also organizes information sessions for students, older adults and local businesses.

Do you have a group that wants to learn more about MiWay services?

Invite us to your event - simply e-mail your event details to: miwayoutreach@mississauga.ca.

 

 

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