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PRESTO

PRESTO is a reloadable smartcard which allows customers to pay their fare with the simple tap of a card. You can use your PRESTO card to travel within and between participating transit systems across the Greater Toronto and Hamilton Area and Ottawa.

With PRESTO you can load anywhere from $10 to $1000 on your card. Register your card and your balance is protected if your card is lost or stolen.

Click here to view our PRESTO brochure

PRESTO offers many benefits:

  • Convenience. No need to find the exact cash or the right ticket, and even set up functions to automatically add value or renew passes to ensure you always have funds to travel.
  • Flexibility. PRESTO is valid across multiple transit agencies in the Greater Toronto and Hamilton Area and Ottawa and allows transit riders to easily transfer between agencies.
  • Peace of mind. If a registered PRESTO card is lost or stolen, it can be replaced and the value restored.
  • Cost savings. Transit fare paid on PRESTO is less expensive than the cash fare.

Save money by using PRESTO on MiWay

 

Earn free trips on MiWay for your loyalty

Once you pay for 12 MiWay fares during any one-week (Monday to Sunday) using your PRESTO card, you can then ride free on MiWay for the remainder of that week!

PRESTO cardholders are automatically enrolled in MiWay's weekly loyalty program.

Note:

  • Fares paid on other transit service providers and discounted GO co-fare payments do not count toward MiWay's PRESTO loyalty program.
  • Transfers do not count as additional paid fares.

Connect with MiWay for 75 cents using PRESTO

Pay only 75 cents to ride MiWay when transferring between MiWay and GO Transit! PRESTO cardholders will automatically receive the co-fare discount when transferring between MiWay and GO Transit within the two-hour transfer window.

With PRESTO, you no longer need a paper transfer as your two-hour transfer period is automatically recognized from the time of your initial tap-on.

Here's how it works:

From MiWay to your destination via GO Transit

  • Tap onto a MiWay bus and a full fare is deducted from your e-Purse.
  • When transferring and tapping on to GO Transit, the GO fare is deducted.
  • When exiting and tapping off of GO Transit, the MiWay fare is reduced by the applicable co-fare discount.

From GO Transit to your destination via MiWay

  • When tapping on to GO Transit, the GO fare to the next zone on the route is deducted from your e-Purse.
  • Upon exiting and tapping off when transferring, the balance of the GO fare is deducted from your e-Purse.
  • Then, when you tap onto a connecting MiWay bus, the discounted co-fare will be deducted from your card's e-Purse.

Note: Remember to tap-off of the GO Bus or at the GO Train Station before you tap-on to MiWay, or the co-fare will not be applied and the full fare will be deducted from your card.

Transfer for free

With PRESTO, you can transfer for free between the following systems within the two-hour transfer window when paying your fare with e-Purse.

  • Brampton Transit *
  • MiWay
  • Oakville Transit
  • Burlington Transit
  • York Region Transit/Viva
  • Hamilton Street Railway
  • Durham Region Transit

*Brampton Transit monthly and weekly passes are not accepted on MiWay. Load your card with e-Purse value to ride on MiWay.

With PRESTO, you no longer need a paper transfer. PRESTO’s smartcard technology recognizes your continuous travel each time you tap your card, and will allow you a two-hour transfer period from the time of your initial tap-on.

You can't use your PRESTO card to pay fares for additional passengers on MiWay at this time.

How to use PRESTO

Learn how to purchase and load your card, set a concession fare and register your card.



The steps

 

1. Purchase/load your card

A new card costs $6 plus a minimum load of $10 and can be purchased and loaded:

 

  • Via the PRESTO website
  • At any GO Train Station in Mississauga
  • At the MiWay Tickets & Passes Booth at Islington Subway Station or the City Centre Transit Terminal
  • At South Common Community Centre
  • The Square One GO Bus Terminal (240 Centre View Drive)

2. Set a concession fare


You can save by setting your card to pay a concession fare at the following locations:
  • At the MiWay Tickets & Passes Booth at Islington Subway Station or the City Centre Transit Terminal
  • At South Common Community Centre
  • The Square One GO Bus Terminal (240 Centre View Drive)
  • At any GO Train Station in Mississauga

PRESTO concession fare eligibility is based on age not school grade, except in the Post-Secondary Student fare category, and must be set in person. 

Child, High School Student and Post-Secondary Student concessions do expire and need to be reset in person, as outlined below.

Concession

PRESTO e-Purse (cost per trip)

Expiry

Child 
Age 6-12 inclusive.
Proof of age required.

$1.65 Expires on 13th birthday

High School Student 
Age 13-19 inclusive.
Photo ID with date of birth and proof of enrollment (student card) required.

$2.25 Expires on 20th birthday

Post-Secondary Student
Enrolled as a full-time student.
Proof of enrollment (student card) required.

$2.45 Expires each year (valid from September - September)

Adult

$2.80 N/A

Senior
65 years of age or older.
Photo ID with date of birth required.

$1.85 N/A

Please be prepared to show proof of age and/or enrollment when boarding the bus.
Additional Information:

  • Customers are encouraged to check their transactions periodically to ensure the correct concession fare is being deducted (i.e. Balance Checker, Fare Payment Device, PRESTO website, PRESTO Call Centre or at a Customer Service Location).
  • Only MiWay and GO Transit offer a post-secondary PRESTO concession fare.

If you attend a career college, please visit miway.ca/busfares to see if you are eligible to receive the post-secondary student fare.

3. Register your card for added benefits

Recover your balance if your card is lost or stolen

  • If your card is lost or stolen, your balance is protected and can be transferred to a replacement card. 

PRESTO offers one overdraft trip for registered cardholders

  • If you don’t have enough funds on your card, PRESTO will allow you to use one trip to get you to where you need to go.

Set up autoload to automatically reload your card

  • The autoload feature allows you to automatically reload your PRESTO card whenever your balance is low through pre-authorized credit card or debit payments.

Obtain a Transit Usage Report for tax purposes

  • You can claim the cost of any 32 or more one-way trips within a single transit system during an uninterrupted period of 31 days.

Click here to register your card

4. Tap your card

Have your card loaded and ready for when you board the bus and then simply tap your PRESTO card on the fare payment device at the front of the bus and enjoy your ride.

With PRESTO, you no longer need a paper transfer. PRESTO’s smartcard technology recognizes your continuous travel each time you tap your card, and will allow you a two-hour transfer period from the time of your initial tap-on.

Buy fares online

For your convenience, you can load value on your PRESTO card online.

You can also set up the autoload feature, which allows you to automatically reload your PRESTO card whenever your balance is low through pre-authorized credit card or debit payments.

You must load a minimum of $10 onto your PRESTO card at the time of purchase and each time you reload value onto your card. The e-Purse on a PRESTO card can hold a maximum value of $1,000 at any given time.

Note: Transactions performed online or by phone will expire in 30 days if you do not tap your card on a fare payment device or a balance checker.

The PRESTO card can accommodate Child, High School Student, Post-Secondary Student, Adult and Senior fares. 

Service locations

MiWay customer service locations

 

MiWay Tickets & Passes Booth at the City Centre Transit Terminal (Square One)

The following PRESTO card services are available:

  • Setting a concession fare to your card
  • Purchase a new card for $6.00
  • Load value onto a card (payment must be made by cash or debit)
  • Report a damaged card

Service Hours:

  • Monday to Friday: 6:30 am - 9:00 pm
  • Saturday: 9:00 am - 6:30 pm
  • Sunday: 11:00 am - 6:30 pm

MiWay Tickets & Passes Booth at Islington Subway Station

The following PRESTO card services are available:

  • Setting a concession fare to your card
  • Purchase a new card for $6.00
  • Load value onto a card (payment must be made by cash)

Service Hours:

Monday to Friday - 6:00 am to 11:00 am & 2:00 pm to 7:00 pm


PRESTO card loading locations

 

South Common Community Centre (NEW!)

Located at 2233 South Millway.

The following PRESTO card services are available:

  • Setting a concession fare to your card
  • Purchase a new card for $6.00
  • Load value onto a card

Note: This location provides PRESTO card sales and loading services only and does not deliver PRESTO customer service account information.

For detailed PRESTO inquiries please call 1-8-PRESTO-123 or visit prestocard.ca.

Service Hours:

  • Monday to Thursday - 6:00 am to 10:30 pm
  • Friday - 6:00 am to 9:30 pm
  • Saturday and Sunday - 8:00 am to 5:00 pm
  • Holidays - Closed

Other service locations

 

Square One GO Bus Terminal

Located inside the temporary kiosk at 240 Centre View Drive.

The following PRESTO card services are available:

  • Setting a concession fare to your card
  • Purchase a new card for $6.00
  • Load value onto a card (payment must be made by cash or debit)
  • Report a damaged card

Service Hours:

  • Monday to Thursday - 5:50 am to 7 pm
  • Friday - 5:50 am to 8 pm
  • Saturday - 7:10 am to 7:30 pm
  • Sunday and Holidays - 8:10 am to 8:30 pm

All GO Train Stations in Mississauga

The following PRESTO card services are available:

  • Setting a concession fare to your card
  • Purchase a new card for $6.00
  • Load value onto a card (payment must be made by cash or debit)
  • Report a damaged card

Click here to find a PRESTO Customer Service Location near you.


View PRESTO Customer Service Outlets in a larger map

FAQs

For more FAQ's please visit PRESTO's FAQ Page.

Frequently Asked Questions

 

What is a PRESTO card?

Answer

 

I have loaded my card with a Brampton Transit weekly/monthly pass; can I use it on MiWay?

Answer

No, Brampton Transit monthly and weekly passes are not accepted on MiWay. Load your card with e-purse value to ride on MiWay.

 

My PRESTO card is defective. What do I do?

Answer

Take your card to a full PRESTO Customer Service Location. If the card has no physical signs of damage on it, a replacement free of charge may be applicable.

If the card is damaged (i.e. bent, stapled through, melted, worn), a new card will need to be purchased.

Do PRESTO cards have a warranty period?

Answer

A PRESTO card has a warranty period of 4 years, and the warranty period begins when the card is manufactured - not when it is sold.

A PRESTO card expires after 5 years from the date the card was manufactured - the expiration date is printed on the back of the card.

For more information, visit prestocard.ca or call 1-8-PRESTO-123 (1-877-378-6123).

How is my privacy protected?

Answer

The PRESTO system meets all legislation and applicable guidelines designed to protect your privacy. Your name will not appear on your PRESTO card nor is any personal information stored on it. For more information click here.

 

Can I use my PRESTO card to pay a fare for another person?

Answer

A customer can't use a PRESTO card to pay a fare for another person on a MiWay bus. This functionality will be implemented at a later date.

 

Will my card demagnetize if I store it next to a credit card?

Answer

PRESTO cards cannot be demagnetized because they do not use magnetic stripes.

 

Is it OK if I punch a hole in my card?

Answer

Punching a hole in your PRESTO card will damage the antenna and chip, rendering it useless. If you punch a hole in your card, you will need to purchase a new one for $6.

 

How can I use PRESTO to apply for the Public Transit Tax Credit?

Answer

You will qualify for the Public Transit Tax Credit if:

 

  • Your PRESTO card was registered prior to the end of the calendar year
  • You took at least 32 one-way trips within any uninterrupted 31 day period.

To download your Transit Usage Report for filing taxes:

  • Ensure your PRESTO card is registered . If your card was registered prior to May 31, 2013, you must create a username and password before logging in.
  • Log in to your account using your username and password
  • Click Transaction Information then Transit Usage Report to download your report

For more information, check out this helpful video by Canada Revenue Agency or visit their website.

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