If you have suffered a loss for which you believe the City may be responsible, you must
follow the process outlined below for the City to consider your claim. Please refer to
the Claims: Frequently Asked Questions and Claim Form for more
There are cases that require you to place the City on notice within 10 days of the incident. To
ensure that your claim does not fall outside of the notice period, in all circumstances, please
forward it to the City within 10 days.
Please note that payment in respect of property damage or bodily injury is contingent upon the
City being found legally liable.
Please choose one of the following:
1. Prepare your notice of claim in writing, and ensure it contains the following
- The name, mailing address, and telephone number of the person making the claim;
- The contact name, mailing address, email, and telephone number of the person submitting the
claim if different from above;
- The date, approximate time of the claim, and location (address or closest
- A brief description of what happened;
- The name of any contractor involved (if known).
Fraudulent claims cost all taxpayers, for that reason all fraudulent claims will be
prosecuted to the full extent of the law.
Submit your claim to the Attention: Risk Manager, using one of the following
City of Mississauga
Risk Management Office
300 City Centre Drive,
Mississauga, Ontario L5B 3C1
Fax: (905) 896-5267
Note: For assistance, you may click here to download a claim form and return it to us in one of the
listed methods above.
2. Response Time
Upon receipt of your claim, Risk Management will acknowledge your claim within 2 weeks. In most
cases, an investigation will be commenced upon receipt of your claim and a final response will
be forwarded within 4 weeks. Please keep in mind that this is not a guarantee and that there
are times where the response time may be longer.
If you have any further questions about the claims notification process, please contact Risk
Management at (905) 615-3922
3. Regional of Peel / MTO
For claims involving the Region of Peel, for example, vehicle damage occurring on a regional
road or damage resulting from a sanitary sewer, please contact the Region of Peel Risk
Management Department at (905) 791-7800.
For claims involving the Ministry of Transportation, for example, vehicle damage occurring on
Highway 401, please contact the MTO Risk Management Department at (416) 314-3440.