Wireless access at Mississauga Libraries, Community Centres and Arenas
Wireless Mississauga the City of Mississauga's wireless network, allows City facility visitors and library patrons the ability to access the Internet for free.

Accessing Wireless Mississauga is easy. All you need is a laptop computer or other device with wireless capability and you can login to Wireless Mississauga.

• FAQs
• Terms of Use

FAQs - Frequently Asked Questions

What is a Wireless/Wi-Fi Network?

• A wireless network allows customers to connect their laptops or other mobile devices to the Internet without having to plug into a network port.

What can I use wireless Internet for?

• The wireless connection at a City facility will allow you to access the Internet with all the same access as the hardwired PCs situated at City library branches. The City uses reasonable efforts to reduce access to criminal, obscene or hate material on the Internet by providing a filtered wireless network.

What do I need to use wireless at a City facility?

• You will need a Wi-Fi-compliant 802.11a/g/n wireless laptop or device.
• Most Wi-Fi equipment will be compatible but the City cannot guarantee the compatibility of your equipment with the wireless network.
• You will need a web browser such as Internet Explorer, Firefox, Safari, Opera, Chrome.
• Set your TCP/IP properties to 'Obtain an IP address automatically'.
• It is highly recommended you have a fully charged battery in your laptop.

How do I connect to the wireless network?

Every wireless card is different but here are some general instructions:

1. Open your wireless connection software or tool. In your software you will be able to scan for any wireless networks. Your software should present you with all the wireless connections in the building, which in this case will be called "WirelessMississauga".
2. Choose 'activate' or 'connect', depending on the manufacturer of your wireless card. Now you are associated with the wireless network - associated is the wireless term for connected.
3. Open a web browser and you will see a City of Mississauga web page with a link to the "Terms and Conditions of Use" for Wireless Mississauga. Read the terms and conditions and follow the instructions on the site. Once you have accepted you will be connected to Wireless Mississauga.

My built-in Wireless Network Card will not work. How do I enable it?

• Please refer to your device’s manual on how to enable your Wireless (Wi-Fi) radio.

Will City employees help me configure my computer?

• No, City employees are not able to provide technical assistance and no guarantee is given that you will be able to make a wireless connection. City employees cannot accept any liability for handling your equipment.

Is the City's wireless network secure?

• No, the wireless network is not secure. Information sent from or to your laptop could be captured by someone else using a wireless device and the appropriate software.
• The City assumes no responsibility for the safety, security, files, information or data stored on your device. Please refer to the “Wireless Mississauga Terms and Conditions of Use” for more information.

How can I protect my device from viruses and spyware?

• All clients who connect to the wireless network must take responsibility for virus/spyware protection of their own equipment. It is recommended that customers install antivirus software and anti-spyware software on your device (If available). You should also ensure that your virus/spyware definitions are always up to date.

What can I do to avoid viruses and spyware?

• Don’t go to unknown / untrusted sites
• Using a Phising filter with your browser
• Do not open e-mails from unknown contacts
• Beware of suspicious e-mails from contacts you do know, their account may have been compromised
• Do not click on suspicious links
• Scan files you download for viruses/spyware

What could happen if I have a virus?

• Your files/data could be stolen, lost or compromised in some way. Virus protection is the responsibility of each client. If a client's laptop is attempting to infect other equipment with a virus, the client’s access to the wireless network will be removed.

Will I be able to print to a library printer?

• No, there are no printers connected to the wireless network. If you would like to print, you must use one of the hardwired computers provided at a library branch.

Does the City provide laptops for customers to use?

• No, the City does not provide laptops for customers; they must bring their own. Library branches have hardwired computers for Internet access available for public use.

I have a Apple device. Can I use it on the wireless network?

• Yes.

What is 802.11a//g/n and what are the differences/advantages of each?

• 802.11 a/g/n are all different flavours/variations of Wi-Fi and are all supported in our wireless network.
• 802.11g is an evolution of 802.11b, still operating at 2.4Ghz but offers speeds up to 54Mbps.
• 802.11a operates at 5Ghz and offers speeds up to 54Mbps.
• 802.11a operates in a different, less-used (for now) spectrum and generally suffers from less interference then 802.11b/g.
• 802.11n operates at 5Ghz/2.4Ghz and offers speeds up to 150Mbps.
• 802.11b is not supported

Here are some tips to help you use the Wireless Network:

• Set up your wireless card according to the manufacturer's instructions.
• Make sure to set your TCP/IP properties to 'Obtain an IP address automatically' (DHCP).
• If requested, choose Infrastructure mode rather than ad-hoc mode.
• Turn encryption (WEP) off.
• Make sure you are using the SSID name "WirelessMississauga", which is case-sensitive.
• Make sure all anti-virus and anti-spyware software are current and definitions are up-to-date.
• Use firewall software and make sure your operating system has the latest security patches.
• Arrive with a charged battery and be prepared to be self-powered.
• Headphones are required for audio to avoid disturbing other customers.

Will I be disconnected when moving to another location in the building?

• Minimizing your movement is recommended; however, overlapping coverage in the building is provided by a number of access points that are configured to allow for movement without loss of the connection. Please note that some areas may experience lack of coverage based on location.

Can I use a fixed IP address on the Wireless network?

• No, you cannot because the IP addresses are allocated dynamically by the server.

Can I use peer to peer applications on the Wireless Network?

• Peer to Peer programs such as Bittorrents, Limewire, Kaza and Skype will not work on the wireless network.

Can I use MSN Messenger, Yahoo Messenger, or ICQ on the Wireless Network?

• No. MSN Messenger, Yahoo Messenger and ICQ will not work on the wireless network.

Terms of Use of Wireless Network

Please read the terms and conditions below:

IMPORTANT: Wireless Mississauga Terms and Conditions of Use

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY ACCESSING OR USING THIS NETWORK, AS THE USER, "YOU" AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND BY ALL TERMS, POLICIES AND GUIDELINES INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THIS NETWORK.

This Wireless Network ("Network") is owned and operated by the Corporation of the City of Mississauga ("City"). These terms and conditions of use ("Network Terms") apply to your use of the Network, and do not alter in any way the terms and conditions of any other agreement between you and the City, its subsidiaries or affiliates. By using this Network, you represent, warrant and covenant that you are of the legal age of majority and are lawfully able to accept these Network Terms. If you are under the age of 18, your parent or legal guardian accepts and agrees to the Network Terms on your behalf before you use the Network.

You agree that you shall not interfere with the security of, or otherwise abuse this Network or any system resources, hardware, software, services or networks connected to or accessible through this Network. You agree that you shall only use this Network for lawful and moral purposes.

Breach of these Terms of Use

If you breach any provision of these Network Terms, damage the Network, modify or attempt to modify any software program used by this Network, or subvert or attempt to subvert any security devices that the City has installed for this Network, then the City may terminate your right to use the Network, for any such length of time the City considers appropriate. In addition, your breach, damage, modifications or security subversion may result in civil or criminal proceedings being commenced against you. The City reserves the right, but shall have no obligation, to investigate your use of the Network in order to determine whether a violation of these Network Terms has occurred or to comply with any applicable law, regulation, legal process or governmental request.

Accuracy of Registration

You represent and warrant that (a) all of the information provided by you to the City in order to log onto the Network is correct and current; and (b) you are not prohibited by any law, order or judgment (whether civil or criminal) from accessing the Internet.

Consideration

You acknowledge and agree that these terms and conditions of use are supported by reasonable and valuable consideration, the receipt and adequacy of which are hereby acknowledged. Without limiting the foregoing, you acknowledge and agree that such consideration includes, your use of the Network and receipt of data, materials and information available at or through the Network.

Use of the Network

You agree that the Network may only be used for your own, non-commercial, personal or private educational purposes, provided that the Network is not modified and that copyright and other intellectual property notices are not interfered with, altered, obscured, added to, or deleted. City reserves the SOLE and absolute right to revoke such NETWORK PRIVILEGES at any time without prior notice to you, and any use by you shall be discontinued immediately upon such revocation from City.

You agree that the Network is intended for Network visitors and users of the Network. You are specifically prohibited from using this Network or City Content, including any of the features, tools and services on this Network, for any reason whatsoever other than for its intended purpose, including to communicate with City, to upload onto this Network, or otherwise transmit to or through this Network, any materials, content or images that either causes any harm to any person or that is illegal or otherwise unlawful, including any hateful harassing, pornographic, morally offensive, racist, criminal, quasi-criminal, obscene, profane, defamatory, libelous, threatening content which constitutes or may encourage conduct that would be considered a criminal offense, give rise to civil liability, promote the excessive, irresponsible or underage consumption of alcohol, or otherwise violate any law or regulation including copyright and trademark laws, the laws of privacy and publicity, and applicable communications regulations and statutes.

Parents Responsible for Supervising Their Minor Children's Internet Use

The City recognizes the concerns about the potential harm caused to minor children when they are exposed to criminal, obscene or hate material on the Internet. Therefore, the City uses reasonable efforts to prevent access to these types of material by providing a filtered wireless network. However, filtering is not a perfect system. Therefore, the supervision of minor children using the Internet while using the Network is the responsibility of their parents or guardians. Parents and guardians are expected to be, and shall be responsible for providing guidance and control of a minor child’s access to and use of the wireless network, email and the Internet while connected to the Network. Any restriction or prohibition of a minor's access and use of the Network (that is beyond the scope of these Terms of Use) shall be the responsibility and liability of the minor child's parent or guardian.

Public Use

Your access to the Network is in public space, and you must not display materials on this Network which, in the opinion of any City staff, are unlawful, obscene, abusive or otherwise objectionable. You will immediately comply with all directions from City staff to stop accessing and displaying any such material. The City assumes no responsibility for the security or privacy of any on-line transactions you conduct.

Security

The City does not provide encryption or other security measures to protect your system or any information you send or receive over the Internet. As with any Internet connection, there is no inherent security. The City cautions you to use prudence in your transmission of confidential or sensitive information over the Internet.

Compliance with Laws

You represent, warrant and covenant that in accessing and using the Network you shall comply with all applicable laws, rules, regulations and by-laws of Canada or the country in which you reside, including, those relating to the Internet, data, e-mail, privacy, and the transmission or exporting of data from Canada or the country in which you reside. Furthermore, you represent, warrant and covenant that you are not located, a resident of or domiciled in any country or jurisdiction that City is prohibited from communicating with and you agree that you shall not access this Network from such country or jurisdiction including, any jurisdiction that is on the Area Control List of the Exports and Imports Permit Act of Canada.

Disclaimers

1. GENERAL DISCLAIMER. YOU AGREE AND ACCEPT THAT CITY DENIES AND DISCLAIMS ANY AND ALL LIABILITY CONCERNING THIS NETWORK, AND YOUR USE OF THIS NETWORK. FURTHERMORE, YOU AGREE AND ACCEPT THAT: THIS NETWORK, AND ALL OF ITS OPERATIONS, SHALL NOT BE ERROR FREE OR UNINTERRUPTED; THE NETWORKSHALL NOT NECESSARILY MEET YOUR REQUIREMENTS; ANY CONTENT AVAILABLE FOR DOWNLOADING THROUGH THE NETWORK WILL NOT NECESSARILY BE FREE OF VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES; AND THE NETWORKIS PROVIDED "AS IS", WITH ALL FAULTS AND WITHOUT WARRANTIES, REPRESENTATIONS OR COVENANTS OF ANY KIND; AND ALL WARRANTIES, REPRESENTATIONS OR COVENANTS WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, REGARDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TRUTH, QUALITY, COMPLETENESS, SUITABILITY, RELIABILITY, AUTHENTICITY, VALIDITY OR NON-INFRINGEMENT, OF THE NETWORK AND ANY OTHER CONTENT THEREIN ARE COMPLETELY DENIED AND DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID BY A COURT OF COMPETENT JURISDICTION.

2. IP INFRINGEMENT. Copying or distributing material found on the Internet may infringe on copyright or other intellectual property rights of others. The city is not responsible for such infringements by you.

3. Internet Content The Internet is an unregulated, global environment and should be used with care. Information found on the Internet may not be accurate, complete or current. Customers who use the Internet must carefully assess the information they receive from this medium. The city does not control the information on the Internet and assumes no responsibility for any direct or indirect claims, damages or costs sought by users or third parties arising from the city?s provision of access to Internet services through this Network. The city takes no responsibility for third party content (including, ANY viruses or other disabling features), nor does the CITY have any obligation to monitor such third party content.

4. INTERNET CONNECTIVITY If you are connecting to the INTERNET through the NETWORK, be aware that wireless telecommunications connections are prone to loss of connection, due to the limited broadcast range, interference caused by physical structures and external interference (including interference with the radio signal through jamming, competing broadcasts on same frequency and temporary electro-magnetic influences). This instability can result in the loss or corruption of data in transmission. In addition, any wireless transmission is capable of interception, even if you are sending data through a secure website (an "https" URL). The City has no responsibility or liability to you resulting from any such loss or corruption of data, or from data interception or other consequences of your use of an unsecured wireless communications service.

Exclusion of Liability and Release

BY USING THIS NETWORK YOU ACKNOWLEDGE AND AGREE THAT YOUR ACCESS OF, AND USE OF THIS NETWORK IS AT YOUR OWN RISK AND THAT CITY, ITS OWNERS, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, PARTNERS OR ANY OF THE PARTIES INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS NETWORK ("CITY PARTIES") SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, TO THE EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING ANY DIRECT, THIRD PARTY, INCIDENTAL, CONSEQUENTIAL, INDIRECT, PUNITIVE, EXEMPLARY OR SPECIAL DAMAGES, OR ANY OTHER LOSSES, COSTS OR EXPENSES OF ANY KIND (INCLUDING LEGAL FEES, EXPERT FEES, OR OTHER DISBURSEMENTS) WHICH MAY ARISE, DIRECTLY OR INDIRECTLY, REGARDLESS OF WHETHER OR NOT SUCH LIABILITY OR DAMAGES ARISE IN CONTRACT, TORT, NEGLIGENCE, DETRIMENTAL RELIANCE, EQUITY, STATUTORILY, OR OTHERWISE, AND EVEN IF THE CITY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH POTENTIAL LIABILITY, IN ANY CONNECTION WITH YOUR RELIANCE ON, USE OF, INABILITY TO USE THIS NETWORK , OR IN CONNECTION WITH YOUR DOWNLOADING OF ANY MATERIALS, TEXT, DATA, IMAGES, VIDEO OR AUDIO THROUGH THIS NETWORK, INCLUDING ANYTHING CAUSED BY ANY TRANSMISSION DEFECTS, VIRUSES, BUGS, WORMS, DESTRUCTIVE FEATURES, HUMAN ACTION OR INACTION OF ANY COMPUTER SYSTEM, PHONE LINE, HARDWARE, SOFTWARE OR PROGRAM MALFUNCTIONS, OR ANY OTHER ERRORS, FAILURES OR DELAYS IN COMPUTER TRANSMISSIONS OR NETWORK CONNECTIONS.

YOU HEREBY AGREE TO IRREVOCABLY RELEASE THE CITY PARTIES FROM ALL SUCH LIABILITY, AND YOU WAIVE ALL RIGHTS WITH RESPECT TO ANY CLAIM AND COMPENSATION IN CONNECTION THEREWITH. YOU AGREE AND CONFIRM THAT THIS EXCLUSION ON LIABILITY IS FAIR AND REASONABLE IN THE CIRCUMSTANCES OF THIS AGREEMENT.

Indemnification

You agree to defend, indemnify and hold harmless the City Parties against any claims, damages, loss, harm, costs, liabilities and expenses (including reasonable lawyers? fees) arising out of or in any way related to your access to and use of this Network, including any materials (or other content) that you post, store or otherwise transmit on or through the Network, your conduct, your use or inability to use the Network, your breach or alleged breach of the Network Terms or of any representation, covenant or warranty contained herein, your unauthorized use of the City Content, or your violation of any rights of any other person.

Applicable Law

This Network is controlled, operated and administered by City in the Province of Ontario, Canada. You hereby acknowledge and agree that your access and use of this Network is deemed to have occurred in the Province of Ontario and that your activities concerning this Network have a real and substantial connection with the Province of Ontario and that all matters relating to your access and use of this Network shall be exclusively governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein (without reference to conflicts of laws principles), and excluding the body of law applicable to choice of law and excluding the United Nations Convention on Contracts for the International Sale of Goods if applicable. You hereby submit and attorn to the non-exclusive jurisdiction of the courts in the Province of Ontario and the applicable federal court of Canada and that such venue is the most appropriate and convenient concerning your use of this Network.

If City is obligated to go to court, to enforce any of its rights, or to collect any fees, you agree to reimburse City for its legal fees, costs and disbursements if City is successful.

Severability

If any clause in these Network Terms is found to be unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect. If any provision or part thereof of these Network Terms is wholly or partially unenforceable the parties or, in the event the parties are unable to agree, a court of competent jurisdiction, shall put in place thereof an enforceable provision or provisions, or part thereof, that as nearly as possible reflects the terms of the unenforceable provision or part thereof. In the event that an enforceable replacement for such provision cannot be reached, you agree that (i) such provision shall be excluded from these Network Terms, (ii) the balance of these Network Terms shall be interpreted as if such provision were so excluded and (iii) the balance of these Network Terms shall be enforceable in accordance with the terms as interpreted in accordance with (ii) above mentioned.

General

You agree that any waiver of any provision of the Network Terms shall only be effective if in writing and signed by City. City's failure to insist upon or enforce strict performance of any provision of these Network Terms shall not be construed as a waiver of any provision or right.