City services | September 22, 2021
Today, General Committee received a report on MiWay’s COVID-19 Ridership Recovery Strategy, which outlines the City’s plans to continue investing in and delivering safe transit service across Mississauga as it recovers from the long-term impacts of the pandemic.
“I want to thank our transit drivers who have consistently worked throughout the pandemic to provide service to customers, getting people where they need to be safely,” said Mayor Bonnie Crombie. “Last year, we implemented several safety measures to our buses, including plexiglass barriers that enabled us to resume fare collection and front door boarding to ensure the safety of riders. We continue to take a thoughtful approach to recovery that prioritizes health and safety, which includes making adjustments to our transit system and continuing to mandate masks while riding MiWay in accordance with the City’s by-law.”
According to the corporate report, MiWay has faced ridership decline since March 2020 due to the various COVID-19 waves, stages of recovery and stay-at-home orders. At the onset of the pandemic, MiWay implemented rear door boarding, loading restrictions and free transit. Over this past year, ridership has been recovering, but varied depending on the type of route, time of day and day of the week. By the end of August, MiWay had carried 49 per cent of pre-COVID-19 ridership in 2021.
“We know these past 16 months have been challenging for many. MiWay is committed to monitoring all routes in the transit system network so that service levels are responsive to customers’ needs and can change with shifts in demand as travel patterns continue to evolve,” said Geoff Marinoff, Director, Transit. “MiWay will continue to deliver quality, customer-first service while building future transit capacity through strategic projects and initiatives. Fluctuation in ridership demand is expected to continue into the fall as we continue to navigate recovery from the pandemic. We must continue to invest in the transit service to remain a viable transportation option for those who live, work and visit Mississauga.”
MiWay’s COVID-19 Ridership Recovery Strategy will focus on the following five key areas:
To learn more about MiWay and the Ridership Recovery Strategy, visit miway.ca/recovery.
City of Mississauga Media Relations
905-615-3200, ext. 5232