News release

Smart City Recovery Plan Boosts Social and Economic Resilience Through Technology

Business and innovation | September 23, 2020

Today at General Committee, staff presented an update on the Smart City Master Plan and specifically how Smart City initiatives have enhanced the City’s response and recovery efforts during the COVID-19 pandemic.

“During the pandemic and as we move further into recovery, the use of technology will be key in ensuring our City continues to run effectively and efficiently. From the rapid switch to online for many programs, services and resources to implementing a successful work-from-home model for most of our workforce, innovations were put in place to ensure essential services continued,” said Mayor Bonnie Crombie. “Many of these innovations were enabled by existing Smart City technologies included in the Smart City Master Plan. From the onset of COVID-19, the focus has remained on keeping customers and employees safe, connected and informed as we continue to position the City for the future.”

The Smart City Master Plan was endorsed by Council on July 3, 2019 and is guided by a set of goals and a Smart City Framework that provides governance over Smart City planning. The plan focuses on how technology will continue to enhance the quality of life in Mississauga for everyone and help prepare for the future.

“The pandemic has altered the way we work and engage with residents, employees and businesses,” said Gary Kent, Commissioner of Corporate Services and Chief Financial Officer. “In our commitment to continuous improvement, we’ve modified and accelerated the delivery of our digital services and programs. As we continue to move through recovery, our plan is to build back better and leverage the opportunities realized during the pandemic to make lasting changes to customer service.”

From leveraging existing technology to quickly delivering short and long-term solutions for residents and employees, the City has been innovative in its response to COVID-19. Some examples include:

  • Critical in-person services such as library services, fitness classes and registration for programs and services were transformed to digital formats.
  • Hybrid and Virtual Council meetings were implemented with the first hybrid virtual council meeting held just days after the closure of City facilities.
  • An additional 200+ outdoor Hotspots for free public Wi-Fi were enabled in locations that supported social distancing while City facilities and parks were closed.
  • New mobile technology to support City essential services and frontline workers.

“With a great deal of innovation and digital transformation realized to support the response to COVID-19, it is now time to leverage our Smart City assets to support the response and recovery needs of the City,” said Shawn Slack, Director of IT and Chief Information Officer. “In the short term, a focus on social and economic resilience is required to aid the community, businesses and those at risk. We have worked hard to create opportunities for youth with the Open Data Challenge, enable access to technology through programs like laptop donations and free public Wi-Fi and support the economy through new digital ecosystem for businesses in Mississauga that will enable collaboration and new partnerships. Now in Stage 3 of recovery, the need for innovative, digital solutions does not stop as the road to recovery continues and Mississauga builds back better.”

For more information on Smart City initiatives at the City of Mississauga, visit

Mississauga Mayor Bonnie Crombie ‘test drives’ curbside pickup at Mississauga’s Central Library. This service was made possible while library locations were closed due to the COVID-19 pandemic, through Smart City technology .


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