If you have suffered an injury or loss you believe the City may be responsible for, you can submit a report for the City to consider your claim.
For certain types of incidents, you need to place the City “on notice” and forward your claim to us within ten days of the incident.
To file a claim, complete a Claim Report Form. The claim report must contain:
Any payment as a result of property damage or bodily injury is contingent upon the City being found legally liable.
You must make your claim in writing by mail, email, fax, or in person.
Address your form to:
City of Mississauga
Risk Management Office
Attention: Risk Manager
300 City Centre Drive
Mississauga, On L5B 3C1
Send your claim report to firstname.lastname@example.org.
Send the form to 905-896-5267.
At the City Clerk’s office, located on the second floor of 300 City Centre Drive. The office is open Monday to Friday from 8:30 a.m. to 4:30 p.m.
We’ll acknowledge that we’ve received your claim. In most cases we’ll start an investigation into your claim and send you a response within four weeks. Please keep in mind that response times may be longer, depending on the complexity of your claim.
If you have questions about your claim, please contact us at 905-615-3922.
If your vehicle was damaged by a pothole, a manhole cover or debris on a City road, contact your insurance company first to see if you have coverage.
If your vehicle has been damaged on a regional road, please contact the Region of Peel.
If your vehicle was damaged on a 400-series Highway or the QEW, please contact the Ministry of Transportation.
Sometimes City road allowances or boulevards are used to move construction equipment, maintain roads or water mains, or give utility company companies access to their infrastructure.
Private property is not allowed to encroach onto the boulevard as per the Encroachment By-law. The City is not responsible for damage to sprinkler heads, driveway curbs, plants, or other private property placed within boulevard.
If a tree owned by the City has damaged your property, contact your insurance company to find out if you have coverage for the damage. If you’re not sure who owns the tree, you can request a tree ownership inspection.
You can also contact the City to have the tree removed. If we inspect the tree and find that it’s in good condition with no clear signs of decay or damage, the City will not assume any liability for the damage.
If your property has flooded, contact your personal property insurance company to find out if you have coverage. You can also submit your claim to the City.
If the flooding came from a watermain or sanitary sewer, please contact the Region of Peel.