311 is the City of Mississauga’s non-emergency contact service for questions, reporting a problem and requesting City services.
How to reach 311 services
There are several ways you can reach 311 services:
| Method | Details |
|---|---|
| Phone (within Mississauga) | 311 |
| Phone (outside city limits) | 905-615-4311 |
| TTY (Teletypewriter) | 905-896-5151 |
| Online | Submit service request |
Hours: Monday to Friday from 7 a.m. to 7 p.m. Closed on Holidays.
For urgent City-related issues outside regular service hours, call our after-hours dispatch service at 905-615-3000.
What can you call 311 for
Call 311 for non-emergency City services like:
- Animals: stray or injured animals, dead animal pickup, dog bite reports, barking dogs, animal neglect and wildlife concerns
- Noise and property standards: noise complaints, litter and illegal dumping, long grass and weeds, abandoned vehicles and outdoor burning
- Parking concerns: illegal parking, blocked driveways, accessible parking violations and parking metre concerns
- Parks and trees: fallen or damaged trees, tree pruning requests, unsafe park conditions, damaged playground equipment, park and trail maintenance, graffiti and sports field maintenance
- Roads and sidewalks: potholes, sidewalk hazards, damaged curbs, missing or damaged street signs, streetlight outages, traffic signal issues and flooding on roads
You can also submit a request online to report an issue or request a service. This is often the fastest option for non-urgent requests. See more details on the Contact us page.
Depending on the type of request, we may ask for your contact information so we can follow up with you. We’ll give you a confirmation number so you can track the status of your request.
When to call 311 or other numbers
Not all services are reached through 311. Use the right number for your situation:
- 911 – Emergencies (police, fire, ambulance)
- 511 – Highway traffic and road conditions
- 311 – City services and non-emergency issues
- 211 – Community and social services including housing, food, mental health, Region of Peel water billing, water and wastewater services, human services