COVID-19: latest updates on the City's response and service impacts
Accessible Customer Service
   Accessible Customer Service Feedback
Send us your feedback. Did we respond to your customer service needs effectively? Was our customer service provided to you in an accessible manner?

Website Accessibility

NOTE: For website downtime or availability issues, including difficulty in accessing Click n' Ride, Connect2Rec or Library Catalogue, please send an email to or call 3-1-1.


The City of Mississauga (the City) is committed to making its website accessible to the largest possible audience, including individuals with disabilities.

If you use assistive technology and the format of any content on this website interferes with your ability to access the information, please contact:


For TTY assistance please contact Diana Simpson, Accessibility Coordinator
TTY:   905-615-3411

Please indicate the nature of your accessibility issue or suggested changes, the web address (URL), the preferred format in which to receive any information you could not access, and your contact information. The City will work towards making the web page or feature accessible or to provide the information to you in a format that is accessible.

More information:
City of Mississauga - Accessibility Advisory Committee
Accessibility Information & Resources
Tips on Adjusting your Browser Settings


The City of Mississauga's Accessibility Advisory Committee (AAC) was established in compliance with the Ontarians with Disabilities Act (ODA) in 2001.

The Accessibility Advisory Committee advises, recommends and assists the City in promoting and facilitating a barrier-free Mississauga for citizens of all abilities (universal accessibility) including person with disabilities. This is to be achieved through the review of municipal policies, programs and services and the identification, removal and prevention of barriers faced by persons with disabilities.

AAC initiatives include development of accessibility design guidelines; an awareness/sensitivity training program; a communications strategy; and a review of departmental plans and corporate policies in relation to accessibility.

For more information about the City of Mississauga's Advisory Committee visit: 


The World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI) contains an extensive list of accessibility resources. For more information see:

Microsoft Accessibility Information

Descriptions of accessibility features in Microsoft operating systems and applications, product documentation in accessible formats, a catalogue of assistive technology designed for Windows operating systems, as well as articles, stories, and a calendar of events can be found at:

Adobe Acrobat (.PDF Documents) Accessibility

Free tools from the Adobe Corporation are available to assist visually impaired users in accessing the .pdf files on this site:

Additionally, Adobe has a .pdf conversion tool that will convert .pdf files to HTML pages. You will find this resource at:


The City of Mississauga's website uses fixed text (font) sizes, font styles, and colours. If any of these settings interferes with your ability to read the City's website, you can override these settings by using the accessibility settings of your browser. The method for changing these setting varies depending on your browser and version.

Note: This website is compatible with all major browsers including Internet Explorer, Firefox, Chrome and Safari.