Home
City Hall
Residents
Business
Discover Mississauga
Services Online
Help & Feedback
City Home Page - Old VersionHome CalendarAlert BulletinCity AlertsGeneral InformationGet Involved With Local Government
Mississauga Transitway
Routes and Schedules
Click n' Ride
Maps
Service Changes
Fares
Accessible Service
Ride Safely
In the Community
Alerts
Contact Us
 

Delivering Value to the Community

MiWay is committed to providing customer-driven, quality transit services to the travelling public in a safe, reliable, clean and cost-effective manner.

Here's how we are creating economic, social and environmental benefits in Mississauga:

Delivering Good Value, Increasing Transit Ridership Header

MiWay ridership continued to grow in 2013 with approximately 3.6 million revenue rides and customers boarded a MiWay bus almost 51 million times. MiWay is a subsidized service run by the City. Approximately 50 per cent of the operational cost comes from fare box revenues, while the other 50 per cent comes from taxes.

Most of MiWay’s service hours are allocated to meet the growing demand for frequent weekday (Monday to Friday) service, particularly during the morning and evening rush hours.

 

2013 Revenue Service Hours

Weekday 1,184,179
Saturday 108,995
Sunday 67,794
Annual 1,360,967

Back to top

Reducing Transportation Costs Header

According to the latest (2013) edition of the Canadian Automobile Association's (CAA) "Driving Costs" publication, the annual costs of owning and operating a sedan is $11,751.48 and a crossover is $13,135.68, when the vehicle is driven 24,000 km per year. The publication is available at www.caa.ca.

An adult MiWay monthly pass, by comparison, offers real value at $120 per month, or $1,440 per year for twelve monthly passes. Plus, monthly passes qualify for a federal public transit tax credit.

See for yourself and calculate the cost of your commute here: miway.ca/transitsavings

Back to top

Connecting People and Places Header

As Ontario's third largest municipal transit service provider, MiWay serves a growing population of 752,000 across close to 179 square kilometres (about 70 square miles) in Mississauga. MiWay routes create economical and efficient transportation connections between popular destinations in Clarkson, Erin Mills, Meadowvale, Cooksville, Port Credit, Dixie, Malton and the City Centre, as well as various other local neighbourhoods.

MiWay has over 930 transit operators, and the transit fleet includes more than 460 buses (15 of which are hybrid-electric buses).

MiWay operates a total of 97 routes and has more than 3,650 bus stops.

Number of MiWay Routes: Effective May 2014

MiLocal Routes MiExpress Routes School Routes Seasonal Routes
64 6 26 1

Back to top

Building the Mississauga Transitway Header

The Mississauga Transitway will provide more efficient and more reliable east-west transit service on a dedicated corridor when fully operational. When complete, the 18-kilometre transitway will have twelve stations beginning at Winston Churchill Boulevard in the west and ending at Renforth Drive in the east.

Phase 1 of the Mississauga Transitway will include four new stations at Central Parkway, Cawthra, Tomken and Dixie and is set to open in 2014.

Follow the transitway blog for construction photo updates at thetransitwayblog.ca

For more information visit miway.ca/transitway

Back to top

Creating Cross-Border Connections Header

MiWay’s MiExpress route network links Mississauga with regional destinations in Toronto, Oakville and Brampton - recognizing that customers need to travel both within and between cities.

Learn more about connecting to other local transit systems here

Back to top

Improving Accessibility and Safety Header

All MiWay buses are fully accessible and include automated next stop announcements to help passengers of all ages and abilities navigate the system. Learn more about our commitment to improving transit accessibility at miway.ca/accessibility.

To enhance passenger safety and security, all MiWay buses include surveillance systems and Transit Enforcement Officers work in partnership with area police services and other security units to ensure the our passengers can enjoy a safe ride. These officers provide added security to our Transit Operators and customers.  Learn more about Enforcement Services, the Request a Stop at Night service and other transit safety tips at Ride Safely.
 

Back to top

Enabling Electronic Payments Header

All MiWay buses feature a PRESTO card reader to offer customers the option to pay fares using a PRESTO card, the GTA-wide electronic fare card for public transit. And once you pay for 12 MiWay fares during any one-week (Monday to Sunday) using your PRESTO card, you can then ride free on MiWay for the remainder of that week!

You can load money onto a PRESTO card - online or by phone - and tap it onto a fare card reader on a bus or at a transit station to pay a fare. Read all about how PRESTO works with MiWay here: miway.ca/PRESTO

Back to top

Enhancing Customer Service Header

MiWay riders can get scheduled departure times on their handheld device anytime, anywhere through the MiWay Mobile Site or Citylink (905-615-4BUS), MiWay’s 24 hour automatic information system.  Riders can also speak to a customer service representative at 905-615-INFO (4636) for trip planning assistance.

Connect with MiWay today via our online feedback form.  

Back to top

Helping the Environment Header

One MiWay bus is able to eliminate 40 vehicles from the road, save 70,000 litres of fuel and keep 168 tonnes of pollutants out of the atmosphere each year. (Environment Canada)

A car driver uses more energy and creates more air pollution in just four years than a transit passenger in 40 years. (Pollution Probe)

Read more at miway.ca/environment

Back to top

Listening to Customers, Engaging with Communities

To foster a stronger community presence, MiWay representatives attend various local events throughout the year as part of an extensive community outreach program to build relationships, educate residents about MiWay and listen to customer suggestions.

The MiWay Student Ambassador Program engages Mississauga’s youth and encourages transit use by secondary school students. Students from 22 of the 31 secondary schools in Mississauga participated in the 2013/2014 program.

Back to top

Thank you for your support and commitment to public transit in Mississauga!

 All information is subject to change. Updated 02/06/14

pcomapp01:8850