COVID-19: latest updates on the City's response and service impacts
General Information
Snow Removal Information

Click the questions below to expand their answers.

City’s Mandate

Is the City responsible for all roads? +

How many kilometers of road and sidewalk does the City clear during and after a snow event? +

The snow plow damaged my driveway curb. Will the City pay for the repair? +

What if my street is missed during snow clearing operations? +

Does the City clear walkways? +

How can I stay informed about winter maintenance operations? +

Why do some roads and streets get plowed or treated sooner than others? +

City's Level of Service

When can I expect my road or street to be cleared of snow? +

Why does the City clear cul de sacs, bends and dead end streets last? +

When does the City clear snow from bus stops? +

Why are some streets cleared to bare pavement and others are not? +

Who is responsible for clearing snow from the area around the mailbox? +

Residents Responsibilites

As a resident, what can I do to prepare myself for an anticipated snow fall or winter storm? +

How can I ensure safe winter driving? +

Can I throw snow from your driveway or parking lot onto the road? +

Do residents have to clear their own sidewalks? +

My landlord is not clearing the area around the building. What can I do? +


Street Parking

Is my temporary parking permit (parking consideration) still valid during a snow storm? +

Why did the snow plow come to my street and leave without clearing snow? +

Winter salt and technology

During snow clearing operations when is salt/treated salt used? +

Does the City use liquid salt (brine) during snow clearing operations? +

What type of salt does the City use during snow clearing operations? +

What technology does the City use to assist with snow clearing? +

Pet Safety

How can I protect my pet from winter hazards? +

Assistance for seniors and people with disabilities

Does the City provide snow removal services for older adults and people with disabilities? +