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Mississauga. Strong. Ready.

COVID-19
STAY AT HOME ORDER

Latest news and information about Mississauga’s response to COVID-19.

Status of City services

A provincial state of emergency and a stay-at-home order are in effect.

Current status

Last updated on

Accounts Payable can only process payment by Electronic Funds Transfer (EFT) or Visa Payables. To register for EFT, complete this form and submit it via email to ap.central@mississauga.ca. For more information, call 311 (905-615-4311 outside City limits).

  • Education and outreach programs are suspended
  • Animal Services Shelter is open by appointment only with appropriate health and safety protocols in place

License a pet

You can renew or register for a pet licence online or by phone at 905-896-5858 (choose option 4).

If you’re not able to renew or register for a pet licence online or by phone, you can book an appointment to submit your application in person at the Animal Services Shelter.

Adopt a pet

To schedule an appointment to adopt a pet call Animal Services at 905-896-5864 and select option 2. See what animals are currently available.

The Clerk’s Office is currently open by appointment only for some services. Book an appointment at the City Clerk’s Office.

Council and Committee meetings will continue to be live-streamed and are available on Council and Committee Videos.

To speak at a meeting, you must register in advance. Registration details will be outlined in the agenda.

City construction is an essential service under the amended Ontario Regulation 82/20. The City is keeping employees, contractors and the community safe by following Province of Ontario legislation and guidelines, public health directives, physical distancing, using personal protection equipment and adjustment of work schedules.

Construction liens

At this time, parties may preserve construction liens on City projects by submitting a completed Form 12: Claim for Lien under Section 34 of the Act to vital.stats@mississauga.ca. Please reference “Construction Lien” in the email subject line.

Contact 311 to report a violation of the gathering limits.

The Reopening Ontario (A Flexible Response to COVID-19) Act states it is an offence to host an event that exceeds the gatherings limits, with a minimum $10,000 fine, as well as a temporary closure order for violation of the gathering limits.

Tickets of $750 can now be issued for violating Provincewide Shutdown measures.

Fire and Emergency Services is an essential service that will continue to operate.

  • Fire stations and tours are closed to visitors
  • Public counters are closed
  • Fire Prevention Public Educators have cancelled or rescheduled all public events
  • Fire Inspection services are operating at a modified delivery level but continue to meet legislative requirements

We’re still accepting freedom of information requests online and by mail. Please be aware that there may be a delay in our response.

Open for contactless holds pickup only. Customers can return items at outdoor drop boxes.

Visit mississaugalibrary.ca and follow Mississauga Library on InstagramFacebook and Twitter for updates.

You can apply for a marriage licence at the Civic Centre by appointment only.

The City Hall wedding chapel is closed.

Transit service continues across Mississauga. MiWay service on several routes has changed to meet current ridership levels. Face coverings or face masks are required.

Check MiWay’s trip planner for real-time bus schedules and the most up-to-date information. Trips are subject to change without notice.

The Film Office is open and accepting film permit requests.

  • Living Arts Centre
    • Closed to the public
    • Hammerson Hall and RBC Theatre available to rehearse or record performances for broadcast, without spectators; maximum 10 performers
  • Meadowvale Theatre is available to rehearse or record performances for broadcast, without spectators; maximum 10 performers
  • All other Culture facilities are closed, including Museums, Leslie Log House, Small Arms Inspection Building and Paramount Fine Foods Centre.

For the latest updates, follow @saugaculture or get Culture email updates.

When using outdoor amenities, physical distancing of two metres (six feet) is required under provincial orders. You should wash or sanitize your hands often, and stay home if you are sick and get tested. Also, even when outdoors, wear a face covering if physical distancing cannot be maintained.

What’s open

  • Leash free zones
  • Outdoor courts such as basketball, tennis, and multi-sport, but team play is not allowed under provincial regulations. Those waiting or watching must not be on the courts.
  • Outdoor ice rinks
  • Riverwood Conservancy
  • Skateboard parks, playgrounds and outdoor fitness equipment
  • Parks and green spaces
  • Photography permits with a maximum of 10 people outdoors
  • Park and trail parking lots that are maintained year-round are open. Parking lots that are not maintained during the winter are closed for the season.

Building permits

The Building Division continues to process all existing and new building permit applications online using the ePlans portal.

Planning applications

You can still apply, update and complete online development applications for Pre-Application Meeting Requests, Site Plans, Exemption from Part Lot Control, Payment in Lieu of Off-Street Parking and Telecommunication Towers on the ePlans portal.

For current applications, please send updates and communications to the Planner assigned to your application.

For resubmissions or new applications for Official Plan and/or Zoning By-law Amendments, Removal of the Holding Symbol, Subdivision or Condominium, call 311 (905-615-4311 outside City limits) or email eplans.devdes@mississauga.ca.

Application related inquiries

If you have questions about the conditions identified within your project status report, please call or email your reviewer or call 311 (905-615-4311 outside City limits).

Building permit inspections

Inspections can be scheduled online using the permit number and web access ID on your Building Permit Notice Card.

Work being done without a permit

To report work being done without a permit, first check the property information. If there is no permit, then call 311 (905-615-4311 outside City limits).

These guides may address some of your concerns about ongoing construction.

Payment

Only online payments via ePlans and electronic payments are currently accepted.

Fees for planning applications can also be paid by cheque.

If you’re facing financial problems due to the COVID-19 pandemic, you can apply to defer payment of your 2021 property taxes until December 15, 2021.

Apply to defer 2021 property tax payments

 

The Provincial Offences Court at 950 Burnhamthorpe Road West is open for administrative services only, including:

  • Filing for a trial date, early resolution date or screening appointment
  • Paying a penalty notice or provincial offence certificate
  • Applying for a re-opening or extension of time to pay and general inquires

You must wear a face mask or face covering and physically distance while in the courthouse.

Attending court remotely

All Provincial Offences Act (POA) matters are being rescheduled for remote hearings. If you receive a Part III summons for a traffic or by-law offence, do not attend court.

A notice of your new court date will be sent to you by mail to the address on file with the court. The notice will contain instructions on how to attend court remotely.

From February 1, if you receive a Part III Summons for a traffic or by-law offence, your court appearance will be via conference call. Only Part III Summons (first appearances) are proceeding at this time.

Remote early resolutions

All court locations will continue to hear matters remotely. A notice of your new remote early resolution will be sent to you by mail to the address on file with the court.

Address changes

If your address changes, it is your responsibility to update the court office with your new address. You can email your new address to court.admin@mississauga.ca.

Tickets received after March 1, 2020

If you received a POA ticket after March 1, 2020, you have until February 26, 2021 to perform one of the options set out on the back of the ticket. If you don’t respond by February 26, you may be deemed not to dispute the charge and a Justice may enter a conviction for the offence.

Provincial Offences Act extended timelines

On November 25, 2020 the Chief Justice of the Ontario Court of Justice made an order pursuant to s. 85 of the Provincial Offences Act extending most timelines under the Act until February 26, 2021. View a copy of this order.

On January 21, 2021 the Chief Justice of the Ontario Court of Justice made an order pursuant to s. 85 of the Provincial Offences Act extending timelines relating to POA appeals until April 12, 2021.

POA appeals to a judge of the Ontario Court of Justice scheduled from Monday, March 16, 2020 to Friday April 9, 2021 will be adjourned. View the full order.

Public meetings for development and Committee of Adjustment applications are now proceeding. Public meeting notices provide a range of options for residents and businesses to access additional information, how to contact the City planner and how to provide written comments by mail or email.  View the City’s Agendas for the Planning and Development Committee and the Committee of Adjustment.

While we continue to respond to this pandemic, we are working hard to deliver essential services and projects to keep our City moving and safe. While we can’t connect in-person at this time, we still want to connect! We are working to share information and discuss City projects in a virtual manner.

View City-led engagements.

Wireless Mississauga is a city-wide network of free wireless hotspots available for public use. These locations are helping provide internet service to those in need, who may not have easy access, while allowing for physical distancing.

View a map of free wireless hotspot locations.

Closed or cancelled

  • City community centres are closed, including pools, fitness centres and arenas
  • All indoor team sport activities, indoor in-person recreation programs including pools, arenas, fitness and culture programs are cancelled as of Monday, November 23. Impacted customers will be notified directly.

Essential services, such as childcare, are permitted during the lockdown so some facility uses are continuing.

Learn more about programs and services status or call the Customer Service Centre at 905-615-3200.

Due to COVID-19, most volunteer opportunities are currently unavailable. We’ll bring back volunteers when it makes sense to do so, based on the status of operations and health and safety protocols.

Find a volunteer opportunity.

 

All individuals entering City facilities are expected to comply with all applicable advice and instructions of public health officials, including matters regarding physical distancing and wearing of face coverings.  The City may impose additional health and safety guidelines and requirements.  By entering City facilities, facility users acknowledge the possible presence of COVID-19, assume the associated risks, and waive any and all associated claims against the City.

COVID-19 Safety Plan