Status of City services

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Information about changes to City services and what facilities are closed due to COVID-19 public health measures.

Accounts Payable can only process payment by Electronic Funds Transfer (EFT) or Visa Payables. To register for EFT, complete this form and submit it via email to For more information, call 311 (905-615-4311 outside City limits).

  • Education and outreach programs are suspended
  • Animal Services Shelter is open by appointment only with appropriate health and safety protocols in place

License a pet

You can renew or register for a pet licence online or by phone at 905-896-5858 (choose option 4).

If you’re not able to renew or register for a pet licence online or by phone, you can submit your application in person at the Animal Services Shelter.

Adopt a pet

To schedule an appointment to adopt a pet call Animal Services at 905-896-5864 and select option 2. See what animals are currently available.

The Building Division continues to process all existing and new building permit applications online using the ePlans portal.

Application related inquiries

If you have questions about the conditions identified within your project status report, please call or email your reviewer or call 311 (905-615-4311 outside City limits).

Building permit inspections

Inspections can be scheduled online using the permit number and web access ID on your Building Permit Notice Card.

Work being done without a permit

To report work being done without a permit, first check the property information. If there is no permit, then call 311 (905-615-4311 outside City limits).

These guides may address some of your concerns about ongoing construction.


Only online payments via ePlans and electronic payments are currently accepted.

The Clerk’s Office is currently open by appointment only for some services. Book an appointment at the City Clerk’s Office.

Council and Committee meetings will continue to be live-streamed and are available on Council and Committee Videos.

To speak at a meeting, you must register in advance. Registration details will be outlined in the agenda.

Construction related to municipal infrastructure is permitted under the amended Ontario Regulation 82/20. The City is keeping employees, contractors and the community safe by following Province of Ontario legislation and guidelines, public health directives, physical distancing, using personal protection equipment and adjustment of work schedules.

Construction liens

At this time, parties may preserve construction liens on City projects by submitting a completed Form 12: Claim for Lien under Section 34 of the Act to Please reference “Construction Lien” in the email subject line.

    • Starting on July 19, culture facilities will open for indoor and outdoor permits with capacity limits
    • Staff are connecting with festival organizers for events tentatively scheduled mid-late August
    • Celebration Square will continue with pop-up events, amphitheatre events and vendors
    • The Film Office is open and accepting film permit requests
    • The Living Arts Centre will open in Step 3 for filming, rehearsals, broadcasting and live performances based on guidelines
    • Paramount Fine Foods Centre will host two large drive-in events in August (Panorama India on August 15 and Carassauga on August 20-22)

For the latest updates, follow @saugaculture or get Culture email updates.

You can apply for all development applications on the ePlans portal.

For current applications, please send updates and communications to the Planner assigned to your application.

Resubmissions for Official Plan and/or Zoning By-law Amendments, Removal of the Holding Symbol, Subdivision or Condominium applications submitted prior to April 12, 2021, call 311 (905-615-4311 outside City limits) or email

Application related inquiries

If you have questions about the conditions identified within your project status report, please call or email your reviewer or call 311 (905-615-4311 outside City limits).


Only online payments via ePlans and electronic payments are currently accepted.

Fees for planning applications can also be paid by cheque.

Contact 311 to report a violation of the gathering limits.

The Reopening Ontario (A Flexible Response to COVID-19) Act states that it is an offence to host an event that exceeds the gatherings limits, with a minimum $10,000 fine, as well as a temporary closure order. Any person attending a gathering that violates the gathering limits may be issued a $750 ticket.

Fire and Emergency Services is an essential service that will continue to operate.

  • Fire stations and tours are closed to visitors
  • Public counters are closed
  • Fire Prevention Public Educators have cancelled or rescheduled all public events
  • Fire Inspection services are operating at a modified delivery level but continue to meet legislative requirements

We’re still accepting freedom of information requests online and by mail. Please be aware that there may be a delay in our response.

Libraries are open with approximately 50 per cent capacity, providing two metres of physical distancing can be maintained.

  • You will not need to pre-book study tables
  • There is no time limit on how long people can stay in a branch
  • Library hours will stay the same

Printing vaccine certificates

The library is providing a free printing service for customers requiring a paper copy of their vaccination certificate. Customers will be able to access the Government of Ontario website and print off their proof of vaccination at not cost. For help accessing your vaccine certificate, visit

Visit and follow Mississauga Library on InstagramFacebook and Twitter for updates.

You can apply for a marriage licence at the Civic Centre by appointment only.

The City Hall wedding chapel is closed.

Transit service continues across Mississauga. MiWay service on several routes has changed to meet current ridership levels. Face masks are required.

Check MiWay’s trip planner for real-time bus schedules. Trips are subject to change without notice.

For more information, visit MiWay’s website.

As of July 19, there will be increased capacities on park and filming permits. Sports teams will be able to book more fields and tournament events through the summer.

For more information, see a complete program and service impact update.

The Provincial Offences Court at 950 Burnhamthorpe Road West is open for administrative services only, including:

  • Filing for a trial date, early resolution date or screening appointment
  • Paying a penalty notice or provincial offence certificate
  • Applying for a re-opening or extension of time to pay and general inquires

You must wear a face mask and physically distance while in the courthouse.

Attending court remotely

All Provincial Offences Act (POA) matters are being rescheduled for remote hearings. If you receive a Part III summons for a traffic or by-law offence, do not attend court.

A notice of your new court date will be sent to you by mail to the address on file with the court. The notice will contain instructions on how to attend court remotely. Learn more about remote court proceedings.

If you receive a Part III Summons for a traffic or by-law offence, your court appearance will be via conference call. Only Part III Summons (first appearances) are proceeding at this time.

Remote early resolutions

All court locations will continue to hear matters remotely. A notice of your new remote early resolution will be sent to you by mail to the address on file with the court.

Address changes

If your address changes, it is your responsibility to update the court office with your new address. You can email your new address to

Public meetings for development and Committee of Adjustment applications are now proceeding. Public meeting notices provide a range of options for residents and businesses to access additional information, how to contact the City planner and how to provide written comments by mail or email.  View the City’s Agendas for the Planning and Development Committee and the Committee of Adjustment.

While we continue to respond to this pandemic, we are working hard to deliver essential services and projects to keep our City moving and safe. While we can’t connect in-person at this time, we still want to connect! We are working to share information and discuss City projects in a virtual manner.

View City-led engagements.

Wireless Mississauga is a city-wide network of free wireless hotspots available for public use. These locations are helping provide internet service to those in need, who may not have easy access, while allowing for physical distancing.

View a map of free wireless hotspot locations.

What’s open

  • All major community centres open for general access, such as washroom
  • Front desk operations at community centres based on the location’s programming
  • Arena rental pads
  • Fitness centres
  • Meeting rooms and gymnasiums
  • Indoor pools and instructional drop-in programs
  • Reservations continue to be required for drop-in programming
  • Day camps and virtual fitness programs will continue

Outdoor pools

Outdoor pools are open this summer for lane and public swims. Capacity will be limited and online reservations are required, available five days in advance at 6 a.m. Celebration Square Wading Pool is open from 10 a.m. to 8 p.m. with capacity limits. Residents waiting to go into the wading pool will be required to line up to ensure they maintain a two-metre distance.

For more information, see a complete program and service impact update.

Due to COVID-19, most volunteer opportunities are currently unavailable. We’ll bring back volunteers when it makes sense to do so, based on the status of operations and health and safety protocols.

Find a volunteer opportunity.

All individuals entering City facilities are expected to comply with all applicable advice and instructions of public health officials, including matters regarding physical distancing, wearing of face masks and proof of vaccination.  The City may impose additional health and safety guidelines and requirements.  By entering City facilities, facility users acknowledge the possible presence of COVID-19, assume the associated risks, and waive any and all associated claims against the City.

COVID-19 Safety Plan