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COVID-19
LEVEL: GREY - LOCKDOWN

Latest news and information about Mississauga’s response to COVID-19.

Status of City services

Mississauga is currently in the Grey – Lockdown level of Ontario’s COVID-19 Response Framework.

Current status

Last updated on

Accounts Payable can only process payment by Electronic Funds Transfer (EFT) or Visa Payables. To register for EFT, complete this form and submit it via email to ap.central@mississauga.ca. For more information, call 311 (905-615-4311 outside City limits).

  • Education and outreach programs are suspended
  • Enforcement of non-emergency By-laws related to animals is suspended
  • Emergency animal field services will continue

Pet licences

The Animal Services Shelter is open for appointments only for new pet licences and renewals. Appropriate health and safety protocols will be in place. Book an appointment online or call 311 (905-615-4311 outside City limits). Renewals and new licenses can still be submitted online or by phone.

The Clerk’s Office is open by appointment-only for:

Council and Committee meetings will continue to be live-streamed and are available on Council and Committee Videos.

Council Chambers are closed to the public effective November 10, 2020 following the strong recommendation of Region of Peel Medical Officer of Health Dr. Lawrence Loh.

To speak at a meeting, you must register in advance. Registration details will be outlined in the agenda.

City construction is an essential service under the amended Ontario Regulation 82/20. The City is keeping employees, contractors and the community safe by following Province of Ontario legislation and guidelines, public health directives, physical distancing, using personal protection equipment and adjustment of work schedules.

Construction liens

At this time, parties may preserve construction liens on City projects by submitting a completed Form 12: Claim for Lien under Section 34 of the Act to vital.stats@mississauga.ca. Please reference “Construction Lien” in the email subject line.

By-law Enforcement and Security Officers are enforcing provincial orders under the Reopening Ontario (A Flexible Response to COVID-19) Act, including:

Under the Reopening Ontario (A Flexible Response to COVID-19) Act, it is an offence to host an event that exceeds the gatherings limits, with a minimum $10,000 fine, as well as a temporary closure order for violation of the gathering limits.

Tickets of $750 can now be issued to individuals for violating Grey – Lockdown measures.

Fire and Emergency Services is an essential service that will continue to operate.

  • Fire stations and tours are closed to visitors
  • Public counters are closed
  • Fire Prevention Public Educators have cancelled or rescheduled all public events
  • Fire Inspection services are operating at a modified delivery level but continue to meet legislative requirements

We’re still accepting freedom of information requests online and by mail. Please be aware that there may be a delay in our response.

Open for limited services including contactless holds pickup inside branches. As of November 23, customers can reserve hold pickup times by appointment through the library website or by calling library locations. Appointments start on Tuesday November 24.

Customers can return items at outdoor drop boxes.

You can apply for a marriage licence at the Civic Centre by appointment only.

The City Hall wedding chapel is closed.

Transit continues to operate across Mississauga, with some service changes:

  • Fare collection and front door boarding has resumed
  • Face coverings or face masks are required
  • Routes are running with service adjustments due to reduced demand
  • City Centre Transit Terminal remains open. Customer service staff are available inside a trailer near Platform D.

Learn more about the latest service changes on MiWay’s website.

The Film Office is open and accepting film permit requests.

  • Living Arts Centre
    • Closed to the public
    • Hammerson Hall and RBC Theatre available to rehearse or record performances for broadcast, without spectators
  • Meadowvale Theatre is available to rehearse or record performances for broadcast, without spectators. Indoor capacity for rentals are 10 per meeting room/bookable space as long as the square footage allows for appropriate spacing.
  • All other Culture facilities are closed, including Museums, Leslie Log House, Small Arms Inspection Building and Paramount Fine Foods Centre.

For the latest updates, follow @saugaculture or get Culture email updates.

Building permits

The Building Division continues to process all existing and new building permit applications online using the ePlans portal.

Planning applications

You can still apply, update and complete online development applications for Pre-Application Meeting Requests, Site Plans, Exemption from Part Lot Control, Payment in Lieu of Off-Street Parking and Telecommunication Towers on the ePlans portal.

For current applications, please send updates and communications to the Planner assigned to your application.

For resubmissions or new applications for Official Plan and/or Zoning By-law Amendments, Removal of the Holding Symbol, Subdivision or Condominium, call 311 (905-615-4311 outside City limits) or email eplans.devdes@mississauga.ca.

Application related inquiries

If you have questions about the conditions identified within your project status report, please call or email your reviewer or call 311 (905-615-4311 outside City limits).

Building permit inspections

Inspections can be scheduled online using the permit number and web access ID on your Building Permit Notice Card.

Work being done without a permit

To report work being done without a permit, first check the property information. If there is no permit, then call 311 (905-615-4311 outside City limits).

These guides may address some of your concerns about ongoing construction.

Payment

Only online payments via ePlans and electronic payments are currently accepted.

Fees for planning applications can also be paid by cheque.

Final property tax payments

The City of Mississauga made the decision to defer final tax payments for 90 days and stop late payment charges and fees related to tax payments. This will help provide further financial assistance to families and businesses and ease financial pressures as a result of the impacts of COVID-19.

For more information, see Final Property Tax Deferral Fact Sheet.

Cashiers desk and tax counter are closed; in-person payment is not available.

Public meetings for development and Committee of Adjustment applications are now proceeding. Public meeting notices provide a range of options for residents and businesses to access additional information, how to contact the City planner and how to provide written comments by mail or email.  View the City’s Agendas for the Planning and Development Committee and the Committee of Adjustment.

While we continue to respond to this pandemic, we are working hard to deliver essential services and projects to keep our City moving and safe. While we can’t connect in-person at this time, we still want to connect! We are working to share information and discuss City projects in a virtual manner.

View City-led engagements.

Wireless Mississauga is a city-wide network of free wireless hotspots available for public use. These locations are helping provide internet service to those in need, who may not have easy access, while allowing for physical distancing.

View a map of free wireless hotspot locations.

City community centres are closed, including pools, fitness centres and arenas. All indoor team sport activities, indoor in-person recreation programs including pools, arenas, fitness and culture programs are cancelled as of Monday, November 23. Impacted customers will be notified directly.

These facilities will be closed (or continue to be closed) to the public Monday, November 23 through to Sunday December 20.

Essential services, such as childcare, are permitted during the lockdown so some facility uses are continuing.

For a complete list of what is open and closed, along with the status of programs and services please visit the update page or call the Customer Service Centre at 905-615-3200.

What’s open

  • Parks and green spaces
  • Outdoor amenities such as such as skate parks, trails, BMX parks, tennis courts, basketball courts, outdoor fitness equipment, picnic shelters and playgrounds
  • Public boat launches in City marinas
  • The Riverwood Conservancy
  • Turf fields are open until the end of November, with a maximum capacity of 10 participants

Closed

  • Picnic permits
  • Sports fields

The Provincial Offences Court at 950 Burnhamthorpe Road West is open for administrative services only, including:

  • Filing for a trial date, early resolution date or screening appointment
  • Paying a penalty notice or provincial offence certificate
  • Applying for a re-opening or extension of time to pay and general inquires

You must wear a face mask or face covering and physically distance while in the courthouse.

All Provincial Offences Act (POA) matters scheduled from March 16, 2020 to January 22, 2021 will be adjourned and rescheduled to a later date.  If you have a matter scheduled in-person during this time, do not attend court. A notice of your new court date will be sent to you by mail to the address on file with the court.

All court locations will continue to hear matters remotely. A notice of your new remote early resolution will be sent to you by mail to the address on file with the court.

If you received a POA ticket after March 1, 2020, you have until February 26, 2021 to perform one of the options set out on the back of the ticket. If you don’t respond by February 26, you may be deemed not to dispute the charge and a Justice may enter a conviction for the offence.

On November 25, 2020 the Chief Justice of the Ontario Court of Justice made an order pursuant to s. 85 of the Provincial Offences Act extending most timelines under the Act until February 26, 2021. View a copy of this order.

Due to COVID-19, most volunteer opportunities are currently unavailable. We’ll bring back volunteers when it makes sense to do so, based on the status of operations and health and safety protocols.

Find a volunteer opportunity.

 

All individuals entering City facilities are expected to comply with all applicable advice and instructions of public health officials, including matters regarding physical distancing and wearing of face coverings.  The City may impose additional health and safety guidelines and requirements.  By entering City facilities, facility users acknowledge the possible presence of COVID-19, assume the associated risks, and waive any and all associated claims against the City.

COVID-19 Safety Plan