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Mississauga. Strong. Ready.

COVID-19 recovery

We’re taking steps to reopen Mississauga safely with support from Peel Public Health and government partners.

 

 

 

Status of City services

Find out what services are available or modified as we recover from the impacts of COVID-19.

Current status

Last updated on

Due to the closure of City facilities, Accounts Payable can only process payment by Electronic Funds Transfer (EFT) or Visa Payables. To register for EFT, complete this form  and e-mail it to ap.central@mississauga.ca.  For more information on Visa Payables or questions, call 311 (905-615-4311 outside City limits).

  • Education and outreach programs are suspended
  • Enforcement of non-emergency By-laws related to animals is suspended
  • Emergency animal field services will continue

Pet licences

The Animal Services Shelter is open for appointments only for new pet licences and renewals. Appropriate health and safety protocols will be in place. Book an appointment online or call 311 (905-615-4311 outside City limits). Renewals and new licenses can still be submitted online or by phone.

Pet licence renewal fees are deferred until October 8, 2020. Your renewal payment may be made sooner.

The Mobile Business Licensing Customer Service counter at 3235 Mavis Road is open for appointments only.

The Compliance and Licensing Enforcement office at 300 City Centre Drive is open for appointments only.

The Clerk’s Office is open by appointment-only for:

Council and Committee meetings resume a regular schedule effective September 8, 2020.

Members of the public wanting to participate in Council and Committee (Audit Committee, Budget Committee, General Committee and Planning and Development Committee) meetings are provided the option of virtual or in person. Virtual participation is encouraged due to limited seating in the Council Chambers. Advisory Committees will operate virtually until further notice.

Council and Committee meetings will continue to be live-streamed and available on Council and Committee Videos. Every member of the public must register in advance to speak or attend in person with registration details outlined on the agenda page.

The Council Chambers will be retrofitted to address physical distancing and safety protocols and the Mandatory Face Covering By-law is in effect. The capacity of the Chambers has been significantly reduced due to the indoor gathering restrictions and physical distancing requirements laid out by the Government of Ontario.

City construction is an essential service under the amended Ontario Regulation 82/20. The City is keeping employees, contractors and the community safe by following Province of Ontario legislation and guidelines, public health directives, physical distancing, using personal protection equipment and adjustment of work schedules.

Construction liens

At this time, parties may preserve construction liens on City projects by submitting a completed Form 12: Claim for Lien under Section 34 of the Act to vital.stats@mississauga.ca. Please reference “Construction Lien” in the email subject line.

We’re actively working to safely reopen Culture facilities and services with support from Peel Public Health and our government partners.

Here’s what’s currently open:

  • Celebration Square and the Fountain, including the Lion’s Farmers Market and Food Trucks, with modified access. Learn more.
  • Museums and Small Arms Inspection Building, with modified access and services. Leslie Log House will remain closed. Plan your visit.
  • The Film Office is currently open and accepting film permit requests. Apply now.
  • The Living Arts Centre will reopen in a staged approach:
    • Starting August 17, meeting rooms will be made available
    • Most of the LAC facility reopens on September 8, including the RBC Theatre, studio rentals, group bookings and the box office
    • Hammerson Hall reopens October 1
  • Meadowvale Theatre is currently accepting rental inquiries, however, the facility remains closed to the public until further notice
  • Culture Programs’ Fall 2020 Session will open for registration on August 24. More details to come.

Please follow @saugaculture on social media or sign-up for the Culture Newsletter for the latest information.

By-law Enforcement and Security Officers are enforcing provincial orders under the Reopening Ontario (A Flexible Response to COVID-19) Act, including:

Fire and Emergency Services is an essential service that will continue to operate.

  • Fire stations and tours are closed to visitors
  • Public counters are closed
  • Fire Prevention Public Educators have cancelled or rescheduled all public events
  • Fire Inspection services are operating at a modified delivery level but continue to meet legislative requirements

Forestry will only attend emergency and high priority tree maintenance requests to maintain public safety.

Non-emergency related requests, such as pruning, tree removal and status updates, are not being accepted.

For urgent matters please call 311 (905-615-4311 outside City limits).

We’re still accepting freedom of information requests online and by mail. Please be aware that there may be a delay in our response.

All library locations, except Frank McKechnie, are open with limited services. Available services include book returns, collection access, hold pickup, library card registration, and more. Visits are limited to one hour and some services require appointments including booked computer time and study time.

All library materials checked out prior to the closure are now due back.

Customers can continue to use their library card or virtual card to explore our vast collection of ebooks, audiobooks, our online programming and other virtual resources.

The City currently issues marriage licences at the Civic Centre, 300 City Centre Drive by appointment only.

Transit continues to operate across Mississauga, with some service changes:

  • Fare collection and front door boarding has resumed
  • Face coverings or face masks are required
  • Routes are running with service adjustments due to reduced demand
  • City Centre Transit Terminal remains open. Customer service staff are available inside a trailer near Platform D.

Learn more about the latest service changes on MiWay’s website.

Building permits

The Building Division continues to process all existing and new building permit applications online using the ePlans portal.

Site plan applications

You can still apply, update and complete online applications on the ePlans portal. For current applications, please send updates and communications to the Planner assigned to your application.

OPA and rezoning applications

For resubmissions, new Official Plan and/or Zoning By-law applications, call 311 (905-615-4311 outside City limits) or email eplans.devdes@mississauga.ca.

Application related inquiries

If you have questions about the conditions identified within your project status report, please call or email your reviewer or call 311 (905-615-4311 outside City limits).

Building permit inspections

Inspections can be scheduled online using the permit number and web access ID on your Building Permit Notice Card.

Work being done without a permit

To report work being done without a permit, first check the property information. If there is no permit, then call 311 (905-615-4311 outside City limits).

These guides may address some of your concerns about ongoing construction.

Payment

Only online payments via ePlans and electronic payments are currently accepted.

Interim property tax payments

Interim property tax due dates in April, May and June 2020 are deferred to July, August and September 2020. Notices were distributed to taxpayers at the end of March 2020.

For more information, see Interim Property Tax Deferral Fact Sheet.

Final property tax payments

The City of Mississauga made the decision to defer final tax payments for 90 days and stop late payment charges and fees related to tax payments. This will help provide further financial assistance to families and businesses and ease financial pressures as a result of the impacts of COVID-19.

For more information, see Final Property Tax Deferral Fact Sheet.

Cashiers desk and tax counter are closed; in-person payment is not available.

Public meetings for development and Committee of Adjustment applications are now proceeding. Public meeting notices provide a range of options for residents and businesses to access additional information, how to contact the City planner and how to provide written comments by main or email.  View the City’s Agendas for the Planning and Development Committee and the Committee of Adjustment.

Community engagement for City led projects is proceeding based on the following principles:

  • No in-person engagement until further notice
  • Project Leads will work with the local Councillor on appropriate timing and engagement methods
  • Virtual engagement sessions will be paired with other accessible methods such as phone calls, emails, written submissions
  • Engagement during popular vacation weeks and dates of significance will be avoided
  • Engagement outreach must not interfere with the City’s COVID-19 related messaging
  • Targeted engagement may proceed with audiences operating “business as usual”.  Broader community engagement would occur when Provincial direction enables the larger population to achieve “business as usual” and Council has set direction regarding the recovery plan and approach.

View City-led engagements.

Wireless Mississauga is a city-wide network of free wireless hotspots available for public use. These locations are helping provide internet service to those in need, who may not have easy access, while allowing for physical distancing.

View a map of free wireless hotspot locations.

As we enter Stage 3, the health and safety of our residents and staff continue to be a top priority. We will work closely with Peel Public Health and will adhere to all guidelines and regulations put out by the Province and the Region of Peel.

Arenas

Limited access is currently available for ice rentals and additional facilities. Booking requests can be directed to the Customer Service Centre at 905-615-4100.

Banquet halls

Harding Waterfront Estate is currently available for event bookings. C Banquets and BraeBen dining room will be available starting September 14. All events must comply with gathering limits.

Community centres, fitness centres, indoor pools

These facilities have reopened and some services have resumed. Learn more about the latest the recreation and sports program and service updates.

The Provincial Offences Court at 950 Burnhamthorpe Road West reopened on August 4, 2020 for administrative functions only, including:

  • filing for a trial date
  • filing for an early resolution date
  • filing for a screening appointment
  • paying a penalty notice
  • paying a provincial offence certificate
  • applying for a reopening of a case
  • applying for an extension of time to pay and general inquiries

You must physically distance and wear a face mask or face covering while in the building.

All Provincial Offences Act (POA) matters scheduled from March 16, 2020 through to and including October 16, 2020 will be adjourned and rescheduled to a later date. If you have a matter scheduled during this time, do not attend court. This applies to all POA courts in Ontario. A notice of your new court date will be sent to you by mail to the address on file with the court.

The Government of Ontario extended all time limits under the Provincial Offences Act until September 11, 2020. A copy of the order is available at EMPCA.

Updated information about court proceedings at the Ontario Court of Justice can be found on the Court’s website at Ontario Court of Justice.