News release

2015 Citizen Satisfaction Survey Results

Local government | November 4, 2015

The 2015 Citizen Satisfaction Survey results are in and residents continue to give high marks to the City of Mississauga. The survey results indicate ninety five per cent of citizens are satisfied with Mississauga as a place to live. Mississauga also received top marks for overall quality of life and satisfaction with City services.

“Public feedback from the Citizen Satisfaction Survey confirms Mississauga residents enjoy an unrivalled quality of life, and are overwhelmingly proud to call our City home,” said Mayor Bonnie Crombie. “This survey is just one of the many ways City Council makes an ongoing effort to engage local families about their priorities to help us build an even better Mississauga. We will continue to move forward with policy solutions that celebrate our rich diversity, invest in public transit, and deliver quality local services for residents of all ages.”

This year, the survey included a series of new questions asking residents about the City of Mississauga’s five strategic planning priorities: Move, Connect, Green, Prosper and Belong. The survey found that priority areas identified by residents aligned with the City’s strategic planning priorities.

“The survey allows us to better understand citizen perceptions on a wide range of topics,” said Janice Baker, City Manager and Chief Administrative Officer. “The results will help us identify focus areas and will guide the business planning process for the City in order to best serve the residents of Mississauga.”

Key findings include:

  • 93 per cent of residents rate their quality of life in Mississauga as excellent or good
  • the most appealing elements of the City are proximity to amenities, infrastructure and planning and availability of parks and green space
  • 82 per cent of residents are proud to be living in Mississauga
  • feelings of pride and belonging in Mississauga are high and have increased since 2012
  • 54 per cent of residents indicate they are somewhat or very satisfied with the value for taxes
  • traffic and public transit remain top priority for residents

The 2015 Citizen Satisfaction Survey, conducted by Environics Research, surveyed over 1,200 residents with at least 100 respondents per ward.  The full report is available online at,

Media Contact:
Carley Smith
Senior Communications Advisor
City of Mississauga
905-615-3200, ext. 4203
TTY: 905-896-5151