City services | August 20, 2019
Who do you reach out to when a tree is down, you need a parking permit or you have a question about your property tax bill?
The City of Mississauga has a 311 Citizen Contact Centre (311) to provide you with easily accessible customer service when you have any questions about programs or services in Mississauga.
“311 has become the key to City information. Many of the calls we receive are about tax, parking enforcement, damaged or unhealthy trees and parking permits,”
said Wendy McClymont, Manager 311 Citizen Contact Centre. “Our goal is to resolve them in one call for optimal customer service for our residents. From each contact we learn and look to improve.”
311 started 10 years ago back in 2009 with a goal to resolve 90 per cent of calls at first contact. Now, 311 has expanded to include more channels like online self-service, the Pingstreet app, email and social media to suit resident needs.
McClymont added, “We are seeing more requests coming in from digital channels with calls continuing to be our primary channel for contact. The highest number of calls comes in between 10 a.m. and 11 a.m. and the busiest days in terms of call volume are Mondays and Tuesdays.”
During significant weather events like ice storms, floods and wind storms, 311 has extended their hours and remained open to serve the public.
Reach 311 by:
Always dial 911 for emergency police, fire or ambulance services when the safety of people or property is at risk and requires immediate, emergency assistance.
For more information, visit mississauga.ca/portal/helpfeedback/mississauga311.
City of Mississauga Media Relations
905-615-3200, ext. 5232