3-1-1 is a non-emergency, easy-to-remember 3-digit phone number connecting residents to responsive, seamless and easily accessible customer service.
To provide this service, a fully equipped 3-1-1 Citizen Contact Centre has been developed to answer questions and direct callers to the correct information about City or Regional services and programs.
outside city limits
Dial 3-1-1 between 7:00 a.m. and 7:00 p.m., Monday to Friday, to speak to a Customer Service Advisor who will assist with your call.
3-1-1 is accessible for callers who are Deaf and have a Teletypewriter by calling the TTY line at 905-896-5151.
After-hours dispatch service is available for urgent issues on weekends and overnight, Monday to Friday, by dialing 3-1-1 and pressing 2 in response to the recorded message. Always dial 9-1-1 for emergency Police, Fire or Ambulance services when the safety of people or property is at risk and requires immediate, emergency assistance.
Service requests may be submitted online 24/7 through the City’s website and the status of service requests submitted online can be tracked from start to finish.
Pingstreet Mobile App
You can submit a service request from your Smartphone using the PingStreet App, which is available free at the Apple Store, Google Play, BlackBerry World, and Windows Phone Store. Not only can this location-based app help you submit a service request, but it will keep you in touch with the latest news, event schedules and Twitter feeds. Learn more about the Pingstreet App.
Our Customer Service Advisors collect personal information under the authority of Section 11(1) of the Municipal Act, 2001 and will only use it for the purpose of processing your request. Calls to 3-1-1 are monitored for quality assurance purposes in order to better serve callers.