3-1-1 telephone service now available in Mississauga

3-1-1 telephone service is now available in the City of Mississauga, providing residents, businesses and visitors with easy 3-digit access to City and Regional information, programs and services.

Dial 3-1-1 (905-615-4311 outside city limits) for information on programs and services including:

The following services can be reached directly:

About 3-1-1

If you're not sure who to call about a City or Regional program or service, dial 3-1-1.

Mississauga's Customer Contact Centre is open Monday to Friday from 7 a.m. to 7 p.m.  After hours dispatch service is available for urgent issues on weekends and overnight Monday to Friday.  Dial 9-1-1 for life threatening emergencies and crimes.

Mississauga is committed to providing responsive, seamless and easily accessible customer service.  3-1-1 telephone service was designed to fulfil this mission.  3-1-1 represents a transformation in how we deliver information about our programs and services.

Did you know?

• In 2008 we answered 223,543 citizen, business customer and visitor inquiries
• 64% of calls were answered in 30 seconds or less
• Over 85% of information requests are being resolved in our customer service centre

Outside city boundaries

This fall, 3-1-1 telephone service is being rolled out throughout the Region of Peel.

The cities of Brampton and Mississauga, and the Region of Peel are working together to provide residents with simple 3-digit access to municipal information and services. 

When calling from a location in a neighbouring city, residents may access Mississauga's 3-1-1 Customer Service Centre by dialling 905-615-4311.  Direct-dial calls to 3-1-1 from locations in neighbouring municipalities will be routed to the local contact centre and will be transferred, on request, to Mississauga or the Region of Peel for servicing.

Please note: 3-1-1 is not yet available in Caledon. Town of Caledon staff and Council are reviewing the feasibility of this telephone service in their community.