3-1-1 telephone service now available in Mississauga
3-1-1 telephone service is now available in the City of Mississauga, providing residents,
businesses and visitors with easy 3-digit access to City and Regional information, programs and
services.
Dial 3-1-1 (905-615-4311 outside city limits) for information on programs and services
including:
- Animal Shelter and Adoption Information
- Boulevard Maintenance and Weed Control
- Building Permits/Plan Examination
- Business and Trade Licences
- By-Law Enforcement (Compliance)
- Catch Basins, Storm Sewers, Ditches, Culverts
- Cemeteries (City-owned)
- Committee of Adjustment
- Council Agendas/Minutes
- Curb, Sidewalk, Boulevard Damage and Repairs
- Death Registration
- Encroachments
- Events (City) and Locations
- Flooding from Roads and Creeks
- Leaf Pick-up Program
- Litter and Indiscriminate Dumping
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- Marriage Licences and Civil Ceremonies
- Mobile Licences and Taxi Training School
- Municipal Election Information
- Parking Enforcement and Considerations
- Parking Ticket Information and First Attendance Appointment Bookings
- Parks Maintenance and Programs
- Planning and Development Applications
- Potholes, Road and Bridge Maintenance
- Property Taxes Business and Residential
- Sign Permits
- Spring Roadway Clean-up/Street Sweeping
- Storm Drainage
- Traffic Lights and Signs
- Traffic Maintenance and Inspection (City-owned)
- Zoning
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The following services can be reached directly:
| Animals injured/emergency |
905-896-5858 |
| Building Inspection |
905-896-5660 |
| Business Directory/Economic Development |
905-896-5016 |
| Business Enterprise Centre (MBEC) |
905-615-4460 |
| Charity Gaming |
905-896-5559 |
| Courthouse Provincial Offences |
905-615-4500 |
| Election Municipal |
905-615-VOTE |
| Fire and Emergency Services Headquarters |
905-615-3777 |
| Fire Prevention/Plan Examination |
905-896-5908 |
| Human Resources |
905-896-5035 |
| Library System |
905-615-3500 |
| Park Lighting |
905-615-4999 |
| Pet Licensing, General Information |
905-896-5858 |
| Purchasing/Tenders |
905-896-5233 |
| Recreation & Parks Facility/Park Booking |
905-615-4100 |
| Recreation & Parks Course Registration |
905-615-4100 |
| Snow/Ice Clearing |
905-615-SNOW |
| Transit (miWay) |
905-615-4BUS |
About 3-1-1
If you're not sure who to call about a City or Regional program or service, dial 3-1-1.
Mississauga's Customer Contact Centre is open Monday to Friday from 7 a.m. to 7 p.m.
After hours dispatch service is available for urgent issues on weekends and overnight Monday to
Friday. Dial 9-1-1 for life threatening emergencies and crimes.
Mississauga is committed to providing responsive, seamless and easily accessible customer
service. 3-1-1 telephone service was designed to fulfil this mission. 3-1-1
represents a transformation in how we deliver information about our programs and services.
Did you know?
- In 2008 we answered 223,543 citizen, business customer and visitor inquiries
- 64% of calls were answered in 30 seconds or less
- Over 85% of information requests are being resolved in our customer service centre
Outside city boundaries
This fall, 3-1-1 telephone service is being rolled out throughout the Region of Peel.
The cities of Brampton and Mississauga, and
the Region of Peel are working together to provide residents with simple 3-digit access to
municipal information and services.
When calling from a location in a neighbouring city, residents may access Mississauga's
3-1-1 Customer Service Centre by dialling 905-615-4311. Direct-dial calls to 3-1-1 from
locations in neighbouring municipalities will be routed to the local contact centre and will be
transferred, on request, to Mississauga or the Region of Peel for servicing.
Please note: 3-1-1 is not yet available in Caledon. Town of Caledon staff and Council are reviewing the
feasibility of this telephone service in their community.
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