ePlans help and support

Find help documentation, videos and guides for using ePlans.

• Add User to View Only
• Address Not Found
• Applicant Resubmit
  • Watch Applicant Resubmit help video
• Applicant Upload
  • Watch Applicant Upload help video
• Application Status
• Can’t Delete Drawings
• Can’t Input an Applicant Response
• Can’t Upload Drawings or Documents
• Can’t View Drawings
• Change Email Address
• Complete a Task
• Contact Plan Examiner
• Create an Account
  • Watch Create an Account help video
• Customize Columns
• Download Approved Drawings
• Download Drawings and Documents
• Download Project Dox
• Fee Payment
• Password Not Working
• Prescreen Corrections
  • Watch Prescreen Corrections help video
• Resume a Saved Request
• Submit a New Request
• Watch Submit a New Request help video
• Transfer a Project to Someone Else
• Versioning Drawings
  • Watch Versioning Drawings help video
• View Markups
• View Outstanding Comments

• Applicant User Guide
• Applicant User Guide For Project Created Before April 22, 2019

• Applicant Upload
• Download Permit and Approved Documents
• New Portable Sign Application
• Sign Contractor Registration

Contact us

If you need more information, call 311 (905-615-4311) or contact us online.