Find help documentation, videos and guides for using ePlans.
Applicant Resubmit For Project Created Before April 22, 2019
Watch Applicant Resubmit help video
Applicant Upload For Project Created Before April 22, 2019
Watch Applicant Upload help video
Cancel a Request or Application
Can’t Input an Applicant Response
Can’t Input an Applicant Response For Project Created Before April 22, 2019
Can’t Upload Drawings or Documents
Watch Create an Account help video
Fee Payment For Project Created Before April 22, 2019
Prescreen Corrections For Project Created Before April 22, 2019
Watch Prescreen Corrections help video
Watch Submit a New Request help video
Transfer a Project to Someone Else
If you can’t find what you’re looking for you can email customer service or call 311 (905-615-4311 outside City limits).