ePlans help and support

Find help documentation, videos and guides for using ePlans.

Add User to View Only

Address Not Found

Applicant Resubmit

Watch Applicant Resubmit help video

Applicant Upload

Watch Applicant Upload help video

Application Status

Can’t Delete Drawings

Can’t Input an Applicant Response

Can’t Upload Drawings or Documents

Can’t View Drawings

Change Email Address

Complete a Task

Contact Plan Examiner

Create an Account

Watch Create an Account help video

Customize Columns

Download Approved Drawings

Download Project Dox

Fee Payment

Password Not Working

Prescreen Corrections

Watch Prescreen Corrections help video

Resume a Saved Request

Submit a New Request

Watch Submit a New Request help video

Transfer a Project to Someone Else

Versioning Drawings

Watch Versioning Drawings help video

View Markups

View Outstanding Comments

Applicant User Guide

Applicant User Guide For Project Created Before April 22, 2019

Applicant Upload

Download Permit and Approved Documents

New Portable Sign Application

Sign Contractor Registration

Contact us

If you need more information, call 311 (905-615-4311) or contact us online.