Apartment rental compliance

The Mississauga Apartment Rental Compliance (MARC) pilot program ensures apartment buildings are well-maintained to support safe, secure and liveable communities. It is in effect from July 2022 to July 2027.

The Rental Apartment Buildings By-law (the “by-law”) requires the annual registration of all purpose-built rental buildings that contain two or more storeys and six or more residential units that share a common area.

Failure to register an apartment building is an offence under the by-law, which upon conviction carries a maximum penalty of $100,000.

By-law requirements

Once registered, building owners must ensure apartment buildings meet a series of minimum standards and practices pertaining to:

  • Tenant service request processes
  • Waste management planning
  • Cleaning
  • State of good repair planning
  • Electrical maintenance planning
  • Vital services disruption planning
  • Tenant assistance documentation
  • Tenant notification boards
  • Preventative pest management inspection practices
  • Use of certified tradespersons
  • Record-keeping

To better understand the key by-law requirements, review the Apartment Building Owner’s Reference Guide.

Evaluation process

By-law requirements are enforced through regular building inspections. Inspections occur at least once every three years. The City will contact owners to schedule the building inspections.

Each apartment building will be inspected and assigned a score based on:

  • The state of repair
  • Cleanliness
  • Pest management
  • Compliance with all applicable standards

The evaluation score will be used to determine the frequency of future inspections. Building owners may be ordered to undertake necessary repairs if deficiencies are documented during an evaluation. This is to ensure the property is maintained in compliance with all applicable laws.

Residents of registered apartment buildings can submit complaints to the City if their complaints have not been resolved by the owner or property manager.

Residents can make complaints involving:

  • External common areas
  • Internal common areas
  • Their residential units

Submit a complaint

Once a complaint has been submitted, a service request will be generated and assigned to an officer. We may need to contact you for additional details and encourage you to provide your contact information.

Your contact information will be kept confidential. However, if you wish to remain anonymous, you can submit an anonymous complaint.

All owners of rental apartment buildings with two or more storeys and six or more residential units that share a common area are required to register their apartment buildings with the City.

How to register

1. Complete the registration form

Download and complete the Apartment Building Registration Form.

2. Submit the registration form and fees

Submit your registration form and cheque payable to the City of Mississauga. You can choose to either book an in-person appointment or mail your form and cheque to:

ATTN: City of Mississauga MARC Program
Compliance and Licensing Enforcement
300 City Centre Drive, Ground Floor
Mississauga, ON L5B 3C1

In 2022, owners of rental apartment buildings are required to pay an annual registration fee of $18.25 per residential unit. The renewal fee will vary annually.

Once the registration is processed, we will email a certificate to the address provided in the registration form.

3. Renew your registration annually

For the pilot program’s duration, owners will be required to renew their registration. The City will notify owners to renew their registration on or before July 31 each year. The notice will include the applicable renewal fee.

What happens next

Once the building owners receive the registration certificate, they must post it in an area of the apartment building that is visible to tenants and prospective tenants.

After registration, building owners must create and implement all the plans required by the by-law.

Program exemptions

The following buildings do not need to be registered as they are outside the pilot’s scope:

  • Condominiums
  • Long-term care homes
  • Licensed retirement homes
  • Housing co-operatives

Contact us

If you have any questions, call 311 or 905-615-4311 if you are calling from outside the City limits. You can also use our online form to email our customer service department.