Apartment rental compliance

Mississauga Apartment Rental Compliance (MARC) is a five-year pilot program approved by Council in December 2021.

As part of the pilot program, Council passed the Rental Apartment Buildings By-law 0089-2022 (the “By-law”). The By-law requires all purpose-built buildings that meet the program criteria to be registered with the City annually.

The pilot program will begin on July 4, 2022.

How it works

Building owners must register their apartment buildings that contain two or more storeys and six or more residential units that share a common area.

The following buildings do not need to be registered as they are outside the pilot’s scope:

  • Condominiums
  • Long-term care homes
  • Licensed retirement homes
  • Housing co-operatives

Once an apartment building is registered, By-law Enforcement staff will conduct regular building inspections to ensure buildings meet maintenance standards and requirements.

This allows for various benefits, including:

  • Strengthened City By-law enforcement
  • Promotion of preventive maintenance of apartment buildings
  • Enhanced tenant engagement and access to information

By-law requirements

In addition to the annual registration, apartment building owners must meet minimum standards and practices pertaining to:

  • Tenant service request processes
  • Waste management planning
  • Cleaning
  • State of good repair planning
  • Electrical maintenance planning
  • Vital services disruption planning
  • Tenant assistance documentation
  • Tenant notification boards
  • Preventative pest management inspection practices
  • Use of certified tradespersons
  • Record-keeping

To better understand the key By-law requirements, we recommend owners to:

How to register

  1. Download and complete the Apartment Building Registration Form.
  2. Submit your registration form and cheque payable to the City of Mississauga. You can choose to either book an in-person appointment or mail your form and cheque to:

ATTN: City of Mississauga MARC Program
Compliance and Licensing Enforcement
300 City Centre Drive, Ground Floor
Mississauga, ON L5B 3C1

Once the registration is processed, we will email a certificate to the address provided in the registration form.

Registration fee

In 2022, owners of rental apartment buildings are required to pay an annual registration fee of $18.25 per residential unit.

How long will the registration be valid?

For the pilot program’s duration, owners will be required to renew their registration on or before July 31 of the following year.

Failure to register an apartment building is an offence under the By-law, which upon conviction carries a maximum penalty of $100,000.

Next steps

The City will issue the registration certificate through email or in person at the appointment if:

  • All requirements are met
  • All documents are in order
  • The registration fee is paid

Once the building owners receive the registration certificate, they must post it in an area of the apartment building that is visible to tenants and prospective tenants.

Building owners will have 90 days from the date of the registration to create and implement all the plans required by the By-law.

City staff will conduct an evaluation of a building at least once every three years. The City will contact owners to schedule the building inspections.

Each apartment building will be inspected and assigned a score based on:

  • The state of repair
  • Cleanliness
  • Pest management
  • Compliance with all applicable standards

The evaluation score will be used to determine the frequency of future inspections. Building owners may be ordered to undertake necessary repairs if deficiencies are documented during an evaluation. This is to ensure the property is maintained in compliance with all applicable laws.

Registration renewal

The City will notify apartment building owners to renew their registration on or before July 31. The notice will include the applicable renewal fee.

The renewal fee will vary annually.

Submit a complaint

Residents residing in an apartment building registered with the City can submit complaints through the City if their complaints have not been resolved by the owner or property manager.

Residents can make complaints involving:

  • External common areas
  • Internal common areas
  • Their residential units

Submit a complaint

Once a complaint has been submitted, a service request will be generated and assigned to an officer for review. The officer may contact the requestor if required.

Contact us

If you have any questions, call 311 or 905-615-4311 if you are calling from outside the City limits. You can also use our online form to email our customer service department.