Information Technology

Business Plan & Budget Archive

Mission:

We are committed to providing our clients with innovative, reliable, responsive and secure solutions that align business, process and technology.

The services we provide:

• Strategy and Innovation
• Digital Services and Mobility
• City Services
• Enterprise Business Solutions
• Service Management
• Infrastructure Planning and Operations

Interesting facts about this service:

• IT provides new business solutions and technologies to meet the needs of the City, citizens and businesses;

95 City facilities with free Wi-Fi available

• The City provides numerous online services including 311 service requests, pet licenses, sign permits, property compliance reports, tax receipts, library services, recreation registrations and transit trip plans;
• The City’s network consists of over 730 kilometres of high speed fibre connecting 125 City sites with 2,200 desktop computers, 800 laptops and tablets, 500 public access computers, 500 multi-function copiers and over 700 servers storing over to 230 terabytes of data;

$1.9 million for network fibre/wireless expansion

• The City has deployed over 2,600 mobile devices in buses, fire trucks, snow plows and other City vehicles;
• The IT Service Desk offers technology support for city staff 24 hours a day, seven days a week, 365 days a year.