City Budget
Regulatory Services

Regulatory Services

Business Plan & Budget Archive


To achieve compliance with municipal by-laws and provide services in a safe and professional manner to maintain order, safety and community standards in the City.

The services we provide:

Regulatory Services responds to service requests from the general public, City staff, the Mayor and Council. Addressing these requests may include investigating the issues, interpreting the by-laws and, when required, enforcing these by-laws.

Some of the key Regulatory Services include:

  • Investigation of standards of care complaints for pets
  • Parking considerations for property owners requiring temporary additional parking
  • Physical inspections of vehicles licensed by the City
  • Research and detailed reporting on issues of significant municipal interest which may be addressed through amending existing by-laws or establishing new by-laws

Interesting facts about this service:

  • Regulatory Services staff actively enforce 35 by-laws including the Zoning By-law, Property Standards By-law and Animal Care and Control By-law
  • The division received more than 40,000 requests for service are received each year
  • More than 1,500 resident requests for enforcement of tall grass and weeds standards were investigated last year
  • Animal Services has exceeded the industry gold-standard for save-rate since 2016
  • Regulatory Services recovers operating costs through revenue generation
Over 35 by-laws actively enforced