City Budget
Transit

MiWay

Business Plan & Budget Archive

Mission:

To provide a customer-focused transit service that offers safe, accessible and efficient transportation options for all citizens.

The services we provide:

  • Business Development - The five teams in this group include Marketing, Customer Service, Customer Experience, Service Development (Transit Planning, Scheduling, Data and Infrastructure Management) and Revenue and Fare Media
  • Business Systems - Responsible for business processes and transit information technology systems
  • Maintenance - Responsible for fleet purchases, ongoing fleet maintenance, daily cleaning and service inspections
  • Operations - Responsible for all daily on-street service operations and Transit Operator recruitment and training
  • Transit Enforcement Services - a section of the Corporate Services Department educates, informs and provides a safe environment for customers and employees

Interesting facts about this service:

1.585 million MiWay service hours in 2018
  • The City of Mississauga purchased the local transit service in 1974. At that time only eight routes operated with 54 buses that were boarded four million times that year. Today MiWay operates a total of 81 routes with 500 buses and customers board a MiWay bus over 55 million times per year
  • There are 3,400 MiWay bus stops and 1,119 bus shelters ((October 2018) across Mississauga. Added 100 additional shelters as a result of funding through the Public Transit Infrastructure Fund between 2017 and 2018
  • Weekday passenger boarding increased 0.5% from 187,689 in 2016 to 188,627 in 2017
31,000 additional service hours for new and expanded bus routes
  • Annual revenue ridership is expected to reach almost 40 million by the end of 2018, a forecasted increase of 2% from 2017
  • The requested growth (31,000 hours) will bring total service hours to 1.6 million by the end of 2019
  • MiWay is the third largest municipal transit service in Ontario; after the Toronto Transit Commission (TTC) and OC Transpo in Ottawa
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