City Budget
Transit

MiWay

Business Plan & Budget Archive

Mission:

To provide a customer-focused transit service that offers safe, accessible, and efficient transportation options for all citizens.

This service is provided by:

  • Operations - Responsible for all daily on-street service operations and Transit Operator recruitment and training
  • Maintenance - Responsible for fleet purchases, ongoing fleet maintenance, daily cleaning and service inspections
  • Business Development - The five teams in this group include Marketing, Customer Service, Customer Experience, Service Development (Transit Planning, Scheduling, Data and Infrastructure Management) and Revenue and Fare Media
  • Business Systems - Responsible for business processes and transit information technology systems
  • Transit Enforcement Services - a section of the Corporate Services Department educates, informs and provides a safe environment for customers and employees

Interesting facts about this service:

1.54 million MiWay service hours in 2017
  • The City of Mississauga purchased the local transit service in 1974. At that time only eight routes operated with 54 buses that were boarded four million times that year. Today MiWay operates a total of 82 routes with 499 buses and customers board a MiWay bus over 56 million times per year.
  • There are 3,675 MiWay bus stops and 930 bus shelters (September 2016) across Mississauga. One hundred additional shelters will be added as a result of funding through the Public Transit Infrastructure Fund.
  • Weekday passenger boarding increased 5.6 per cent from 177,737 in 2014 to 187,689 in 2016.
46,000 additional service hours for new and expanded bus routes
  • Annual revenue ridership is expected to reach almost 40 million by the end of 2017, a forecasted increase of three per cent from 2016.
  • The requested growth (46,000hrs) will bring total service hours to 1.58 million by the end of 2018.
  • MiWay is the third largest municipal transit service in Ontario; after the Toronto Transit Commission (TTC) and OC Transpo in Ottawa.
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