Report maintenance issues with your rental apartment

Renting a unit in an apartment building in Mississauga? The City of Mississauga’s Rental Standards Program helps ensure that apartment buildings and units are properly maintained to meet the City’s health, safety and maintenance standards.

If a maintenance issue isn’t being addressed by your landlord or property manager, you can report it to the City through this program. This can include issues with heating, ventilation, air conditioning, interior and exterior lighting, plumbing, water damage, pests and cleanliness. Issues can be reported about your apartment’s common areas, both inside and outside, as well as in your residential unit.

The Rental Standards Program is available to residents who rent a unit in an apartment building in Mississauga that is two or more storeys tall and has six or more residential units that share a common area (e.g. lobby, laundry room).

Since launching in 2022, 355 apartment buildings are now part of program. The City has proactively addressed more than 1,900 by-law violations during building evaluations and has investigated and actioned more than 3,000 complaints.

Report a maintenance issue

You can report your maintenance issue online or by calling 311. All your personal information will be kept confidential. Complaints about the common areas of your building can also be submitted anonymously. Once the City receives the complaint, a City Enforcement officer will investigate. The landlord or property manager are required to fix any violations that the officer finds.

You can also use the online interactive map that shows the buildings in the program, submitted complaints, evaluation scores and resulting enforcement actions.

About the Rental Standards Program

Previously known as the Mississauga Apartment Rental Compliance (MARC) Program, the Rental Standards Program aims to make sure apartment buildings in Mississauga are well-maintained to support safe, secure and liveable communities.

Owners and landlords must register with the program if their rental building has two or more storeys and six or more residential units that share a common area. The program doesn’t apply to condominiums, long-term care homes, secondary units, licensed retirement homes and housing cooperatives.

To ensure that rental buildings in Mississauga meet the City’s health, safety and maintenance standards, the program includes:

• Proactive building inspections completed by the City’s Enforcement staff
• A streamlined complaint process for tenants renting a unit in a Mississauga apartment building
• Mandatory registration requirements for apartment building owners
• Potential fines for owners and property representatives who fail to comply

To learn more about the program or to submit a complaint, visit mississauga.ca/rentalstandards or call 311.

Tags

• Enforcement and Fines
• Housing