As development becomes more mixed, intense and interconnected, we’re shifting from a car-centric city to one where public transit is a priority.
Over the next five years, Vision 2029 and Beyond: Transforming Mississauga (2025-2029) will help guide growth and investment at MiWay so that our transit system is ready for the future.
Our success will be measured by strong rider satisfaction, secure investment from development partners, community pride in transit, and a thriving, inclusive workforce.
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1Year 1
Engage riders, employees, community leaders and development partners to develop an action plan
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2Year 2
Build relationships, grow strategic partnerships and set our plans in motion
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3Years 3 to 5
Deliver an enhanced rider and employee experience with tangible benefits to the community
What’s guiding our plan
The plan is built around three core themes:
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Levelling up MiWayAn organization that's strengthened through innovation and robust business planning -
I love MiWayAn engaged community and elevated experience for customers and employees -
MiWay of the futureA future-ready transit system with enhanced infrastructure and new income streams
What we’re working toward
Through related projects, we’ll help make the city we love a connected, sustainable and vibrant place to live and work.
Between now and 2029, we will begin to deliver some of the following benefits:
- Technology-based service improvements, like digital displays and apps that provide real-time service updates
- Zero-emission fleet initiatives, including the hydrogen and electric fuel cell bus programs
- New funding opportunities through new revenue streams, like an expanded advertising program
- On-demand bus service pilot
- Interconnected service across the city and region, including integrated fares
- Bus rapid transit (BRT) and light rail transit (LRT) advancements
- Routes that are frequent and reliable
- Improved maintenance and storage facilities, including a third garage to accommodate our growing fleet
- Traffic planning improvements that prioritize transit, like bus-only lanes and transit priority signals
- Increased access to convenient, affordable transit
- Easier to navigate, more accessible routes and terminals with improved signage
- Enhanced amenities, like updated terminals and shelters, that meet rider needs and exceed expectations
- A thriving, inclusive and flexible workforce and inspired employee culture
- Enhanced training resources, including training guides, documentation and improved learning centre for transit operators
- Modernized workspaces and yard management technology
- 24/7 management presence and enhanced transit control centre
- Productive relationships with unions and management
How to get involved
Our strategic plan will help guide key projects and initiatives over the next five years. To take part in current engagement opportunities, visit mivoice.ca.
For more information about our strategic plan, email Suzanne Holder, Manager, Customer Experience and Innovation, at suzanne.holder@mississauga.ca.
How we built this plan
Before presenting the plan to the Transit Advisory Committee in December 2024, the leadership team at MiWay took the better part of a year to craft it.
Our journey to develop the plan included a series of workshops and town hall sessions that took place between January and August 2024. Those sessions explored new foundational ideas and inspired the team at MiWay to solve civic challenges and to help transform transit in our city.
The result is a bold and visionary plan that will guide future work while giving the MiWay team the space to seek inspiration, explore trends, think deeply and, most importantly, listen.
