Mississauga.ca - Residents - Accessible Customer Service

Ontario's first accessibility standard, the Accessibility Standards for Customer Service, came into effect on January 1, 2008. Established under the Accessibility for Ontarians with Disabilities Act, 2005 (the "AODA"), the standard states what organizations in Ontario must do to make their goods and services more accessible to people with disabilities.

The City of Mississauga is committed to providing quality goods and services that are accessible to everyone. We have taken many initiatives to foster an inclusive community by identifying and removing barriers faced by persons with disabilities. The Accessible Customer Service Policy - approved by Council in April, 2009 - ensures that our goods and services are provided in a way that respects the dignity, independence, integration and equal opportunity for all people. We welcome customer service feedback on our delivery of accessible services and suggestions you may have for improvement.

All City of Mississauga employees are receiving training on providing accessible customer service.

City of Mississauga Booklet: May I Help You: Understanding Accessible Customer Service

For more information about the Accessibility Standards for Customer Service, please visit the Ministry of Community and Social Services Web site.