Ontario's first accessibility standard, the Accessibility Standards for Customer Service,
came into effect on January 1, 2008. Established under the Accessibility for Ontarians with
Disabilities Act, 2005 (the "AODA"), the standard states what organizations in
Ontario must do to make their goods and services more accessible to people with
The City of Mississauga is committed to providing quality goods and services that are
accessible to everyone. We have taken many initiatives to foster an inclusive community by
identifying and removing barriers faced by persons with disabilities. The new Accessible Policy – approved by Council in
December 2012 - ensures that our goods and services are provided in a way that respects the
dignity, independence, integration and equal opportunity for all people. We welcome customer service feedback
on our delivery of accessible services and suggestions you may have for improvement.
All City of Mississauga employees are receiving training on providing accessible customer
City of Mississauga Booklet: May I Help
You: Understanding Accessible Customer Service
For more information about the Accessibility Standards for Customer Service, please visit
of Community and Social Services Web site.